Patsy Capstick

• Supervised daily store operations and ensured adherence to company policies.
• Managed inventory levels and coordinated stock replenishment processes.
• Implemented loss prevention measures to protect store assets effectively.

Trained and mentored new staff on customer service best practices.

• Specialized in merchandise management to optimize product placement.
• Developed visual merchandising strategies to enhance product displays.
• Led team meetings to discuss sales goals and store performance.

• Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
• Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately.
• Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
• Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
• Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
• Maintained documentation systems and updated records to improve operational workflows and ensure accuracy.
• Gathered and organized materials to support operations.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

• Organized racks and shelves to enhance store visual appeal and promote specific merchandise, engaging customers effectively.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Managed returns, exchanges and refunds in accordance with store policy.
• Increased customer satisfaction through exceptional service, promptly addressing concerns and fostering a welcoming store environment.
• Collaborated with team members to improve overall store performance and share best practices.