Patrycja Tajner
Mississauga
Summary
Seeking a position, to which I can utilize my skills and abilities to further assist the company in any corporate objectives.
Experienced with tenant relations and property leasing. Utilizes strong communication and negotiation skills to manage lease agreements and tenant inquiries effectively. Knowledge of property management principles ensures smooth operations and high tenant satisfaction.
Overview
22
22
years of professional experience
Work History
Property Management
Tajner Property management
St. Catharines, ON
05.2010 - Current
- Managing rental properties for clients in St Catharine's and Guelph area
- preparing rental agreements, screening potential tenants, collecting rents, managing bills payment and seeking new tenants
- Conducting property inspections and and arranging any necessary repairs
- Representing clients at LTB
Sales & Marketing Manager
Holiday Inn Express & Suites Toronto Airport West
Mississauga, ON
04.2017 - 11.2020
- As a Sales Manager, I was primarily responsible for insuring that revenue goals are achieved or exceeded by soliciting, developing and closing profitable business for the hotel
- My key responsibilities include:
- Develop sales plans and strategies to meet or exceed established revenue and room night goals
- Managing group/corporate accounts to maximize business potential
- Negotiating group/corporate business that meets or exceeds hotel revenue goals
- Negotiating contracts, insuring that all pertinent aspects of solicitation and closing are complete and documented
- Identifying new business that fits sales parameters
- Consistently making prospecting calls
- Aggressively pursuing new accounts on a daily basis
- Consistently booking repeat business
- Developing long term business relationships
- Making on-site and field presentations to prospective clients
- Managing daily rates and availability
- Participate in weekly Revenue Management calls to ensure accurate positioning of hotel with in the market
- Prospecting & Negotiating airline crew contracts
- Managing & ordering breakfast & market place orders
- Prospecting, booking and managing meeting room rentals and catering
- Managing AR direct bill accounts
- OPERA PMS system knowledge (2 years)
SALES EXECUTIVE
BEST WESTERN PLUS TRAVEL HOTEL TORONTO AIRPORT
Toronto, ON
06.2007 - 04.2017
- Greeting guest through check in and out of hotel, receiving payment, correcting account and reservation discrepancies, creating and cancelling reservations
- Performed Switch board duties
- Responsible of representing the sales questions and concerns to General Manger, finding solutions to make for a better workplace, and any health and safety concerns and ideas
- In charge of commission payment to travel agents, keeping track of direct bill invoices
- Manage and resolve all guest complaints in professional and courteous manner and report any unusual occurrences or requests to the General Manager
- Coordinated room status updates with housekeeping department by notifying housekeeping of all check outs, late check outs, early check in, special requests and any other issue related to housekeeping
- In charge of brining New Corporate Accounts and Responding to RFP's and Airline offers
- Perform other duties as assigned by the General Manger
Passenger Service Agent
HANDEX GROUND HANDLING SERVICES
Toronto Pearson International Airport, ON
04.2011 - 05.2012
- KLM AIRLINE
- Greeting and checking passenger documentation
- To check passengers in using a computer based system, issuing boarding cards and baggage labels
- Passport / Visa and other Travel Documents check
- Process passengers at the boarding gate
- Apply airline regulations which may involve charging excess baggage or up selling
- Adhere and apply strict security and safety regulations
- Effectively assist passengers with their experience travelling through the airport
CATERING MANAGER/ COUNTER HELP
YELLOW CUP CAFE
01.2003 - 06.2007
- Responsible for maintaining high standards of food hygiene
- Negotiating the price of food supplies with third parties
- Ensuring high standards of food quality from point of purchase to meal preparation, cooking and service
- Maintaining accurate financial and administrative records
- Driving sales and developing new income streams
- Involved in planning menus for the restaurant and special events
- Meeting with the restaurant owners and senior managers to discuss financial forecasts and set budgets
- Monitoring the quality of food and ordering supplies when required
- Taking action to investigate and address all non-compliance of health and safety guidelines
- Recruiting new staff and training them to a suitable standard
- Responsible for the security and maintenance of the catering and dining area
Education
Certificate - Hotel Operation Management & Front Office Management
George Brown College
Toronto, ON01.2013
Skills
- Microsoft Word (10 years)
- Sales Management (10 years)
- Marketing (8 years)
- Microsoft Outlook (10 years)
- Communications
- Microsoft Excel (10 years)
- Sales ( 10 years)
- Upselling (10 years)
- Microsoft Powerpoint (10 years)
Additional Information
- HIGHLIGHTS OF QUALIFICATIONS:
- Eight-year' experience in administration, Sales and customer service.
- Strong written and verbal communication skills. Excellent organizational skills, attention to detail and able to prioritize to complete multiple tasks in a fast-pace environment.
- Ability, on a consistent basis, to communicate effectively with team members and customers.
- Ability, on a consistent basis, to maintain attention and concentration for extended periods of time.
- Ability, on a consistent basis, to function in a high stress environment, under substantial time pressure.
- Strong problem resolution and analytical skills.
- Ability to understand the different types of personalities in humans and to use that in benefit the work place.
- Ability to successfully complete all required training & achieves a score of departmental standard.
- SKILL AND ACCOMPLISHMENTS:
- Advanced computer skills including but not limited to Microsoft Office, internet and applications in a PC Windows environment.
- Trained in Telephone Communication and customer service.
- Successfully pass most courses offered by the Best Western International online University.
Languages
English
Full Professional
Polish
Native or Bilingual
Timeline
Sales & Marketing Manager
Holiday Inn Express & Suites Toronto Airport West
04.2017 - 11.2020
Passenger Service Agent
HANDEX GROUND HANDLING SERVICES
04.2011 - 05.2012
Property Management
Tajner Property management
05.2010 - Current
SALES EXECUTIVE
BEST WESTERN PLUS TRAVEL HOTEL TORONTO AIRPORT
06.2007 - 04.2017
CATERING MANAGER/ COUNTER HELP
YELLOW CUP CAFE
01.2003 - 06.2007
Certificate - Hotel Operation Management & Front Office Management
George Brown College