Patrizia Noe
Montreal,QC
Summary
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.
Overview
25
25
years of professional experience
Work History
Customer Service Manager
Vitran Express
03.2021 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Manage over 50 customer calls per day and increased customer revenue by 10% in 2022
Restaurant Owner
Salty Dogs
05.2013 - 07.2018
- Managed payroll, daily deposits, and cost controls.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
- Recruited, hired, and trained talented staff to fill vacancies.
Restaurant Manager
Mckibbins Irish Pub
04.1998 - 03.2014
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
Education
GED -
John Abbott College
Sainte-Anne-de-Bellevue, QC04.1985
Skills
- Fluent in languages such as English, French and Italian
- Proficient in Microsoft Office, Excel, Powerpoint and Word
- Over 10 years of experience in customer consulting, service, and building strong client relationships
- Personnel training and development
- Budgeting and reporting
Timeline
Customer Service Manager
Vitran Express
03.2021 - Current
Restaurant Owner
Salty Dogs
05.2013 - 07.2018
Restaurant Manager
Mckibbins Irish Pub
04.1998 - 03.2014
GED -
John Abbott College
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