Patrisia Gonzalez Sandoval
Los Banos
Summary
Dynamic Vendor Specialist with a proven track record at Amazon, excelling in strategic sourcing and supplier evaluation. Enhanced vendor performance through data-driven insights and cross-functional collaboration, driving process improvements. Adept at issue resolution and fostering strong relationships, resulting in increased compliance and operational efficiency.
Professional with strong background in vendor management, supply chain processes, and contract negotiations. Skilled in building and maintaining vendor relationships, ensuring compliance, and optimizing procurement strategies. Known for fostering collaboration, adapting to changing needs, and delivering impactful results. Proficient in data analysis, inventory control, and project management, with focus on driving efficiency and cost savings.
Overview
10
10
years of professional experience
Work History
Vendor Specialist
Amazon
08.2022 - Current
- Managed vendor relationships to ensure compliance with contractual obligations and performance standards.
- Analyzed vendor performance metrics to identify improvement areas and drive process enhancements.
- Coordinated cross-functional teams to streamline procurement processes and reduce lead times.
- Developed training materials for onboarding new vendors, enhancing understanding of operational procedures.
- Collaborated with cross-functional teams to develop comprehensive purchasing strategies that align with company goals.
Customer Service Representative
Morning Star
06.2015 - 08.2022
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Enhanced customer satisfaction by providing tailored solutions and support.
- Trained new staff on customer service protocols and best practices.
- Implemented feedback mechanisms to continuously improve service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Pacheco High School
Los Banos, CASkills
- Purchasing strategy
- Strategic sourcing
- Supplier evaluation
- Cost reduction
- Financial acumen
- Payment processing
- Issue resolution
- Shipment processing
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Vendor Specialist
Amazon
08.2022 - Current
Customer Service Representative
Morning Star
06.2015 - 08.2022
High School Diploma -
Pacheco High School