Patrick Jay Borje
Scarborough,ON
Summary
Detail-oriented WordPress Technical Support Engineer offering skills in supporting users with technical knowledge and troubleshooting. Relates well to customers. Improves performance through skilled updates and repairs.
Overview
5
5
years of professional experience
Work History
WordPress Technical Support Engineer
LevelUp - Product Support for WordPress
2020.12 - 2024.04
- Detected and prevented outages with proactive identification, troubleshooting and resolution of incidents.
- Influenced process and product improvements by offering customer-driven feedback.
- Built team knowledge base and authored technical documents on common issues.
- Optimized sites by tracking data, identifying inefficiencies and quickly resolving problems.
Web Developer
iPhiTech IT and Digital Solutions
2020.06 - 2020.11
- Tested and validated programs to enhance applications and improve performance.
- Created highly responsive and scalable web applications for use in different industries and client environments.
- Completed professional WordPress development work leveraging JavaScript, HTML and CSS expertise.
- Designed and implemented new features and functionality for WordPress themes.
Laravel Developer - Internship
New Media Services Pty Ltd
2019.06 - 2019.10
- Gathered and defined end-user requirements by working closely with managers, customers and team members.
- Improved future development activities by documenting procedures, errors and results.
- Brainstormed development ideas based on technical know-how, project goals and market trends.
Education
Ontario College Advanced Diploma - Software Engineering Technology
Centennial College of Applied Arts And Technology
Scarborough, ON12.2025
Bachelor of Science - Information Technology
University of Pangasinan
Dagupan City, Philippines2019
Skills
- Application installation
- Software fault diagnosing
- Computer science
- Customer service expert
- CSS
- WordPress
- JavaScript
- Customer Support
Languages
English
Full Professional
Timeline
WordPress Technical Support Engineer
LevelUp - Product Support for WordPress
2020.12 - 2024.04
Web Developer
iPhiTech IT and Digital Solutions
2020.06 - 2020.11
Laravel Developer - Internship
New Media Services Pty Ltd
2019.06 - 2019.10
Ontario College Advanced Diploma - Software Engineering Technology
Centennial College of Applied Arts And Technology
Bachelor of Science - Information Technology
University of Pangasinan
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