Patrick James Arthur Ryan
Burnaby,BC
Summary
Dynamic leader with a proven track record at EFFY Jewelry, enhancing customer satisfaction and team performance. Expert in store operations and negotiation, I've successfully driven sales growth and fostered a positive work environment. Skilled in training development and conflict resolution, my strategies have consistently improved efficiency and team dynamics.
Overview
6
6
years of professional experience
Work History
Luxury Jewelry Manager
EFFY Jewelry
04.2023 - 09.2024
- Checked incoming orders and organized new stock.
- Enhanced customer satisfaction by ensuring prompt resolution of complaints and inquiries.
- Established a positive store culture by fostering open communication among team members and encouraging collaboration towards common goals.
- Mentored and trained new employees to ensure consistent service standards across the team.
- Assisted in visual merchandising efforts, creating appealing displays that showcased products effectively.
- Streamlined operations through effective employee scheduling and task delegation.
- Maintained a clean and organized shop floor, promoting an inviting atmosphere for customers.
- Improved store efficiency by implementing new inventory management processes.
- Created an engaging in-store atmosphere that showcased product offerings while providing customers with an enjoyable shopping experience.
- Resolved conflicts between team members swiftly to maintain a harmonious work environment conducive to productivity.
- Developed strong team dynamics, fostering a positive work environment for all staff members.
- Oversaw daily operations, ensuring that all tasks were completed accurately and on time.
- Managed inventory control, cash control, and store opening and closing procedures.
- Developed new promotional campaigns to attract new customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Monitored and analyzed sales reports to identify opportunities for growth.
- Spearheaded promotional events and campaigns to drive foot traffic and increase sales opportunities instore.
Luxury Jewelry Sales Associate
EFFY Jewelry
06.2022 - 04.2023
- Promoted the store''s custom design services, resulting in increased orders for bespoke jewelry pieces.
- Assisted in the training and mentoring of new hires, sharing best practices and knowledge to develop a strong sales team.
- Resolved customer issues promptly and professionally, ensuring continued patronage from satisfied clients.
- Streamlined inventory management processes to ensure accurate stock levels and easy access to merchandise.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Shop Supervisor
Tosi Time
03.2019 - 04.2022
- Checked incoming orders and organized new stock.
- Enhanced customer satisfaction by ensuring prompt resolution of complaints and inquiries.
- Continuously monitored industry trends to stay competitive within the market space while adapting business strategies accordingly.
- Mentored and trained new employees to ensure consistent service standards across the team.
- Assisted in visual merchandising efforts, creating appealing displays that showcased products effectively.
- Streamlined operations through effective employee scheduling and task delegation.
- Maintained a clean and organized shop floor, promoting an inviting atmosphere for customers.
- Improved store efficiency by implementing new inventory management processes.
- Coordinated with vendors to negotiate favorable terms for product sourcing and delivery schedules.
- Resolved conflicts between team members swiftly to maintain a harmonious work environment conducive to productivity.
- Developed strong team dynamics, fostering a positive work environment for all staff members.
- Oversaw daily operations, ensuring that all tasks were completed accurately and on time.
- Managed inventory control, cash control, and store opening and closing procedures.
- Developed new promotional campaigns to attract new customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Monitored and analyzed sales reports to identify opportunities for growth.
- Spearheaded promotional events and campaigns to drive foot traffic and increase sales opportunities instore.
Education
Master of International Business Management - Business Management
Faculty of Law And Business
Belgrade,Serbia06-2022
Skills
- Store operations
- Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Time Management
- Problem-solving abilities
- Organizational Skills
- Team Leadership
- Active Listening
- Relationship Building
- Analytical Thinking
- Negotiation and Conflict Resolution
- Training and Development
- Sales strategy
Languages
English
Full Professional
Serbian
Native or Bilingual
Macedonian
Native or Bilingual
Timeline
Luxury Jewelry Manager
EFFY Jewelry
04.2023 - 09.2024
Luxury Jewelry Sales Associate
EFFY Jewelry
06.2022 - 04.2023
Shop Supervisor
Tosi Time
03.2019 - 04.2022
Master of International Business Management - Business Management
Faculty of Law And Business
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