Patrick Ian Tarol
Fort St. John,BC
Summary
To seek and maintain a job that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Team Leader
McDonald's
05.2019 - Current
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
Housekeeping Supervisor
Microtel Inn & Suites By Wyndham
08.2022 - 12.2023
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Addressed customer feedback and complaints to maximize satisfaction.
Front Desk Receptionist /Night Auditor
Lakeview / The Coast Hotel
12.2021 - 05.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Kept accounts in balance and ran daily reports to verify totals.
- Monitored facility security for guest and personnel safety.
- Logged wake-up call requests and set up automatic rings in system.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Checked requests and room service for accuracy and guests needing assistance.
- Reviewed checklist on daily basis and planned shift accordingly.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
Education
Diploma - Medical Office Assistant
ERP College
Calgary, AB12.2022
Bachelor of Science - Information Technology
University Of San Agustin
Iloilo City, Philippines04.2009
Skills
- Teamwork and Collaboration
- Verbal and Written Communication
- Conflict Resolution
- Customer Relationships
- Microsoft Office
- Time Management
Accomplishments
- Employee of the Year (2022) - McDonald's Fort St. John, BC
- Graduate with Academic Excellence in Medical Office Assistant as a field of study - ERP College
Timeline
Housekeeping Supervisor
Microtel Inn & Suites By Wyndham
08.2022 - 12.2023
Front Desk Receptionist /Night Auditor
Lakeview / The Coast Hotel
12.2021 - 05.2022
Team Leader
McDonald's
05.2019 - Current
Diploma - Medical Office Assistant
ERP College
Bachelor of Science - Information Technology
University Of San Agustin
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