Patrick Warden
Corona
Summary
Dynamic professional with a strong work ethic and exceptional communication skills, honed at The Walt Disney Company. Proven ability to enhance guest experiences through effective problem-solving and teamwork. Recognized for maintaining safety standards while delivering outstanding customer service, fostering positive relationships, and adapting to high-pressure environments.
Overview
26
26
years of professional experience
Work History
Attractions Cast Member
The Walt Disney Company
11.2003 - Current
- Assisted guests with inquiries and provided information about park attractions.
- Supported team members during peak hours to ensure smooth operations and efficiency.
- Learned safety protocols and operational guidelines for safe interactions with guests.
- Engaged with visitors to create a welcoming atmosphere and promote positive experiences.
- Adapted quickly to changing circumstances, demonstrating flexibility in high-traffic environments.
- Collaborated with colleagues to streamline processes and improve guest service delivery.
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Collaborated with fellow cast members to ensure seamless teamwork and coordinated efforts for optimal guest satisfaction.
- Maintained a high level of personal presentation according to company standards, ensuring a professional and approachable image at all times.
- Handled guest concerns and complaints with professionalism, empathy, and effective problem-solving skills.
- Contributed to a positive work environment through open communication with management and peers about suggestions or concerns.
Bookstore Clerk
Barnes & Noble
03.2014 - 11.2017
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers in locating books and provided personalized recommendations.
- Maintained organization of merchandise displays to enhance shopping experience.
- Collaborated with team members to manage inventory levels and stock replenishment.
- Trained new employees on store policies, procedures, and customer service standards.
- Resolved customer inquiries and complaints effectively, ensuring satisfaction and loyalty.
- Increased customer satisfaction by providing personalized assistance and book recommendations.
- Supported team members with effective communication and collaboration in daily tasks.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Contributed to a positive work environment by fostering strong relationships with coworkers.
- Helped customers locate specific materials within the store quickly, ensuring their needs were met efficiently.
Childcare Counselor
YMCA Daycare
06.1999 - 09.2003
- Developed and implemented engaging activities to enhance child development and social skills.
- Monitored children's behavior, ensuring safety and adherence to established guidelines and policies.
- Facilitated communication between parents and staff, addressing concerns and providing updates on child progress.
- Trained new counselors in best practices for child engagement and conflict resolution strategies.
- Organized community events to foster relationships among families, enhancing support networks within the program.
- Performed opening and closing duties to maximize building security.
- Kept constant child headcount and oversaw sign-in and sign-out process for parents to maintain child care and safety.
- Assisted families with application and paperwork to facilitate enrollment process.
- Encouraged and modeled positive interactions and notified parents of behavioral issues.
- Supported families during challenging times by providing resources on parenting techniques and community programs available for assistance.
- Maintained evening, weekend and holiday availability to meet business demands.
- Utilized a variety of communication methods, such as newsletters and parent-teacher conferences, to keep families informed about their child''s daily experiences and overall progress.
Education
Associate of Science - Business Management
Santa Ana College
Santa Ana, CA06-2026
Master of Arts - Clinical Counseling
Bellevue University
Bellevue, NE08-2025
Bachelor of Arts - BGS Social And Human Understanding
University of Arizona
Tucson, AZ05-2022
Bachelor of Arts - Sociology
California State Polytechnic University, Pomona
Pomona, CA05-2020
Associate of Arts - Sociology
Santa Ana College
Santa Ana, CA06-2018
Associate of Arts - English
Santa Ana College
Santa Ana, CA06-2007
Skills
- Exceptional communication
- Performance under pressure
- Safety awareness
- Guest relations expertise
- Strong problem solving
- Conflict management
- Customer service
- Strong work ethic
- Flexible schedule
- Interpersonal communication
- Service upselling
- Customer service expertise
- Positive attitude
- Teamwork
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Timeline
Bookstore Clerk
Barnes & Noble
03.2014 - 11.2017
Attractions Cast Member
The Walt Disney Company
11.2003 - Current
Childcare Counselor
YMCA Daycare
06.1999 - 09.2003
Associate of Science - Business Management
Santa Ana College
Master of Arts - Clinical Counseling
Bellevue University
Bachelor of Arts - BGS Social And Human Understanding
University of Arizona
Bachelor of Arts - Sociology
California State Polytechnic University, Pomona
Associate of Arts - Sociology
Santa Ana College
Associate of Arts - English
Santa Ana College