Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Patrick Warden

Corona

Summary

Dynamic professional with a strong work ethic and exceptional communication skills, honed at The Walt Disney Company. Proven ability to enhance guest experiences through effective problem-solving and teamwork. Recognized for maintaining safety standards while delivering outstanding customer service, fostering positive relationships, and adapting to high-pressure environments.

Overview

26
26
years of professional experience

Work History

Attractions Cast Member

The Walt Disney Company
11.2003 - Current
  • Assisted guests with inquiries and provided information about park attractions.
  • Supported team members during peak hours to ensure smooth operations and efficiency.
  • Learned safety protocols and operational guidelines for safe interactions with guests.
  • Engaged with visitors to create a welcoming atmosphere and promote positive experiences.
  • Adapted quickly to changing circumstances, demonstrating flexibility in high-traffic environments.
  • Collaborated with colleagues to streamline processes and improve guest service delivery.
  • Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
  • Collaborated with fellow cast members to ensure seamless teamwork and coordinated efforts for optimal guest satisfaction.
  • Maintained a high level of personal presentation according to company standards, ensuring a professional and approachable image at all times.
  • Handled guest concerns and complaints with professionalism, empathy, and effective problem-solving skills.
  • Contributed to a positive work environment through open communication with management and peers about suggestions or concerns.

Bookstore Clerk

Barnes & Noble
03.2014 - 11.2017
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers in locating books and provided personalized recommendations.
  • Maintained organization of merchandise displays to enhance shopping experience.
  • Collaborated with team members to manage inventory levels and stock replenishment.
  • Trained new employees on store policies, procedures, and customer service standards.
  • Resolved customer inquiries and complaints effectively, ensuring satisfaction and loyalty.
  • Increased customer satisfaction by providing personalized assistance and book recommendations.
  • Supported team members with effective communication and collaboration in daily tasks.
  • Provided excellent customer service, addressing inquiries and resolving issues promptly.
  • Contributed to a positive work environment by fostering strong relationships with coworkers.
  • Helped customers locate specific materials within the store quickly, ensuring their needs were met efficiently.

Childcare Counselor

YMCA Daycare
06.1999 - 09.2003
  • Developed and implemented engaging activities to enhance child development and social skills.
  • Monitored children's behavior, ensuring safety and adherence to established guidelines and policies.
  • Facilitated communication between parents and staff, addressing concerns and providing updates on child progress.
  • Trained new counselors in best practices for child engagement and conflict resolution strategies.
  • Organized community events to foster relationships among families, enhancing support networks within the program.
  • Performed opening and closing duties to maximize building security.
  • Kept constant child headcount and oversaw sign-in and sign-out process for parents to maintain child care and safety.
  • Assisted families with application and paperwork to facilitate enrollment process.
  • Encouraged and modeled positive interactions and notified parents of behavioral issues.
  • Supported families during challenging times by providing resources on parenting techniques and community programs available for assistance.
  • Maintained evening, weekend and holiday availability to meet business demands.
  • Utilized a variety of communication methods, such as newsletters and parent-teacher conferences, to keep families informed about their child''s daily experiences and overall progress.

Education

Associate of Science - Business Management

Santa Ana College
Santa Ana, CA
06-2026

Master of Arts - Clinical Counseling

Bellevue University
Bellevue, NE
08-2025

Bachelor of Arts - BGS Social And Human Understanding

University of Arizona
Tucson, AZ
05-2022

Bachelor of Arts - Sociology

California State Polytechnic University, Pomona
Pomona, CA
05-2020

Associate of Arts - Sociology

Santa Ana College
Santa Ana, CA
06-2018

Associate of Arts - English

Santa Ana College
Santa Ana, CA
06-2007

Skills

  • Exceptional communication
  • Performance under pressure
  • Safety awareness
  • Guest relations expertise
  • Strong problem solving
  • Conflict management
  • Customer service
  • Strong work ethic
  • Flexible schedule
  • Interpersonal communication
  • Service upselling
  • Customer service expertise
  • Positive attitude
  • Teamwork

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved [Result] by completing [Task] with accuracy and efficiency.

Timeline

Bookstore Clerk

Barnes & Noble
03.2014 - 11.2017

Attractions Cast Member

The Walt Disney Company
11.2003 - Current

Childcare Counselor

YMCA Daycare
06.1999 - 09.2003

Associate of Science - Business Management

Santa Ana College

Master of Arts - Clinical Counseling

Bellevue University

Bachelor of Arts - BGS Social And Human Understanding

University of Arizona

Bachelor of Arts - Sociology

California State Polytechnic University, Pomona

Associate of Arts - Sociology

Santa Ana College

Associate of Arts - English

Santa Ana College

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Patrick Warden