Patrick Wangoi
San Diego
Summary
Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Case Manager II
Arc of San Diego
San Diego
07.2022 - Current
- Developed and implemented individualized employment plans (IEP), securing job placements with community employers.
- Conducted comprehensive assessments to identify vocational strengths, interests, and support needs.
- Empowered adults with intellectual and developmental disabilities (IDD) to achieve competitive integrated employment.
- Monitored client progress, provided intensive job coaching, and delivered long-term support to enhance job retention and career advancement.
- Supervised team of Job Coaches, providing clinical direction, training, and support to ensure high-quality service delivery and effective coaching strategies for consumers.
- Cultivated collaborative relationships with employers, families, and regional center service coordinators to ensure compliance with program and funding source requirements.
Mental Health Specialist I
Lifeways, Inc.
Caldwell
01.2019 - 07.2022
- Provided immediate, trauma-informed care and crisis intervention to individuals experiencing acute psychiatric distress, substance use crises, and suicidal ideation in a fast-paced, 24/7 residential crisis center.
- Conducted comprehensive psychosocial assessments and risk evaluations for 15+ clients per shift, utilizing standardized protocols to determine appropriate level of care and develop safety plans.
- De-escalated acute psychiatric crises using evidence-based verbal intervention techniques (e.g., CPI, Motivational Interviewing), reducing the need for external emergency services or restraint by 25% through proactive engagement.
- Developed and implemented individualized safety plans and crisis stabilization plans in collaboration with clients, promoting autonomy and recovery-oriented outcomes.
- Facilitated therapeutic groups on DBT skills, mindfulness, and recovery principles for diverse populations, enhancing peer support and community engagement.
- Documented all client interactions, treatment plans, and risk assessments with 100% accuracy and timeliness in the electronic health record (EHR) system, ensuring compliance with state regulations and HIPAA.
- Collaborated closely with a multidisciplinary team including psychiatrists, nurses, and case managers to coordinate care, provide handoffs, and ensure seamless transitions to appropriate follow-up services.
- Monitored client safety and well-being through regular wellness checks, managing the therapeutic milieu to maintain a secure and healing environment for up to 20 residents.
- Provided compassionate support and psychoeducation to clients and families, equipping them with resources and coping strategies for effective post-crisis management.
Education
Social Science - Bachelor of Arts
Boise State University
Boise, ID10.2018
Skills
- Crisis intervention
- Mental health evaluation
- Assessment strategies
- Case needs assessment
- Care coordination
- Client management
- Resource identification
- Utilization criteria
- Progress evaluation
- Report writing
- Time management
- Conflict resolution
- Community outreach
- Job coaching
- Talent acquisition
- Critical thinking
Certification
- First Aid Certification
- CPR Certification
- Driver's License
- CompTIA A+
- CompTIA PenTest+
- BLS Certification
Personal Information
Willing To Relocate: Anywhere
Languages
English
Full Professional
French
Full Professional
Swahili
Full Professional
Timeline
Case Manager II
Arc of San Diego
07.2022 - Current
Mental Health Specialist I
Lifeways, Inc.
01.2019 - 07.2022
Social Science - Bachelor of Arts
Boise State University