PATRICK UWITONZE
Toronto,Canada
Summary
Biomedical Engineering Technology graduate with hands-on academic experience in inspection, functional testing, troubleshooting, and basic performance verification of clinical equipment, including patient monitors, defibrillators, syringe pumps, ventilators, and dialysis-related systems. Strong foundation in biomedical instrumentation, dialysis technology, infection control, and electronics troubleshooting. Recognized for accurate documentation, reliability, professionalism, and strong bilingual communication skills (English/French). Committed to safe practices and high standards of work performance in healthcare environments.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Numeris
12.2022 - 05.2023
- Delivered bilingual support while maintaining 95% customer satisfaction.
- Documented service cases with accuracy, ensuring timely follow-up to enhance customer experience.
- Managed multiple tasks in fast-paced environment with professionalism and punctuality, contributing to team efficiency.
Customer Service Representative
Hinduja Global Solutions
06.2021 - 08.2022
- Resolved escalated service issues, enhancing customer satisfaction through structured problem-solving.
- Maintained detailed documentation to support service quality and consistently met performance KPIs.
- Assisted customers with inquiries and product information effectively.
- Processed customer orders and managed account updates promptly.
- Resolved customer complaints through effective communication techniques.
Education
Ontario College Advanced Diploma - Biomedical Engineering Technology
Centennial College
Ontario College Diploma - Electronics Technician
Centennial College
Skills
- Incoming equipment inspection
- Functional verification
- Preventive maintenance
- Testing
- Measurement
- Troubleshooting
- Structured fault isolation
- Basic calibration
- Performance verification
- Technical documentation
- Service record accuracy
- Dialysis fundamentals
- Water treatment system fundamentals
- Infection control awareness
- Safe equipment handling
- Analytical skills
- Organizational skills
- Problem-solving skills
- Professional communication
Additional Information
Strong work ethic, safety-focused, highly reliable, Willing to work across multiple hospital sites as required, References available upon request
Relevant Technical Training
- Biomedical Instrument Troubleshooting, Performed inspection, alarm verification, power-up testing, and structured troubleshooting on monitoring and life-support devices. Recorded service-style notes and followed safe work procedures.
- Advanced Dialysis Technology / Dialysis & Water Treatment, Studied hemodialysis systems, dialyzers, alarms, safety monitoring, and water purification (RO systems, filtration, contamination control). Learned preventive maintenance principles and quality assurance fundamentals.
- Medical Instrumentation & Medical Signal Processing, Principles of ECG, EMG, patient monitoring, and device performance verification. Signal measurement, noise reduction, and reliability concepts.
- Measurement & Instrumentation, Electrical measurement using oscilloscopes, DMM, and lab instruments. Troubleshooting circuit-level and system-level issues.
- Microbiology & Infection Control, Sterilization, contamination prevention, and safe handling of medical equipment.
- Computer Networking in Healthcare, Fundamentals of device connectivity and healthcare system integration.
Timeline
Customer Service Representative
Numeris
12.2022 - 05.2023
Customer Service Representative
Hinduja Global Solutions
06.2021 - 08.2022
Ontario College Advanced Diploma - Biomedical Engineering Technology
Centennial College
Ontario College Diploma - Electronics Technician
Centennial College