Patrick Tran
Halifax,NS
Summary
Organized and motivated professional with strong time management and organizational skills. Proven track record in sales management, achieving high productivity and efficient task completion. Expertise in strategic planning, customer relationship management, and team leadership. Effective communicator and negotiator, consistently meeting sales targets and driving business growth.
Overview
6
6
years of professional experience
Work History
Manager, Sales and Customer Support
V Nails & Beauty
Halifax, NS
12.2024 - Current
- Supervised and supported a team of seven technicians by overseeing operations, onboarding, training, scheduling, and optimizing workflows.
- Acted as the primary contact for escalated client concerns, resolving disputes through root cause identification, and aligning expectations with business interests.
- Successfully converted multiple one-star Google reviews into five-star ratings, transforming dissatisfied clients into loyal customers.
- Managed daily cash closing and reconciliation, ensuring high accuracy and accountability.
- Planned and controlled inventory, with awareness of seasonal demand, maintaining cost efficiency, and service continuity.
- Designed and executed monthly promotions, alongside daily social media engagement, achieving approximately five percent month-over-month sales growth.
Nail Technician
V Nails & Beauty
Dieppe, New Brunswick
08.2023 - 12.2024
- Provided nail services including manicures, pedicures, and nail enhancements.
- Educated clients on proper nail care techniques and product recommendations.
- Utilized sanitation procedures to ensure a hygienic environment for all services.
- Provided excellent customer service through friendly interactions with clients.
- Performed filing, buffing, polishing, trimming, cuticle removal and application of artificial nails as requested by customers.
Sushi Cook
Kasa Moto
Toronto, Ontario
07.2022 - 08.2023
- Prepared fresh sushi and sashimi with high-quality ingredients to uphold standards.
- Cultivated discipline and consistency within a fine-dining kitchen environment.
- Enhanced technical knife skills in fish preparation, scaling, and sashimi cutting.
- Managed workflow effectively to meet executive chef expectations during peak service periods.
Server
Salad King
Toronto, Ontario
07.2021 - 07.2022
- Delivered exceptional front-line service in a high-volume, fast-paced environment.
- Executed POS transactions and resolved issues promptly to enhance the guest experience.
- Applied upselling techniques to boost average bill value and revenue.
- Cultivated strong time management and communication skills to optimize table turnover.
Senior Baker
Tim Hortons
Toronto, Ontario
01.2020 - 07.2021
- Led morning production from 3:00 AM to noon, preparing over 300 baked goods daily across 30 SKUs, under strict deadlines.
- Maintained rigorous food safety and sanitation standards, while ensuring product consistency at scale.
- Managed inventory intake of up to 300 kg per delivery, executing FIFO processes accurately.
- Promoted to Senior Baker within four months due to exceptional performance, and attention to detail.
Education
Associate of Applied Science - Aviation Operations
Seneca College of Applied Arts And Technology
North York05-2021
Skills
- Inventory management
- Negotiation
- Customer service
- Workflow optimization
- Time management
- Problem solving
- Effective communication
- Sales enhancement
- Business development
- Trend analysis
Education and Training
other
Languages
English
Full Professional
Vietnamese
Native/ Bilingual
Timeline
Manager, Sales and Customer Support
V Nails & Beauty
12.2024 - Current
Nail Technician
V Nails & Beauty
08.2023 - 12.2024
Sushi Cook
Kasa Moto
07.2022 - 08.2023
Server
Salad King
07.2021 - 07.2022
Senior Baker
Tim Hortons
01.2020 - 07.2021
Associate of Applied Science - Aviation Operations
Seneca College of Applied Arts And Technology