Patrick Tran
Halifax,NS
Summary
Service professional with leadership experience in customer-facing roles. Skilled in managing teams and handling client issues effectively. Proven track record in high-volume operations and supporting business growth through client retention. Adaptable and motivated to expand expertise in advisory and service roles.
Overview
6
6
years of professional experience
Work History
Manager, Sales and Customer Support
V Nails Halifax
Halifax, NS
12.2024 - Current
- Supervise and support a team of seven technicians, overseeing daily operations, staff onboarding, training, scheduling, and workflow optimization.
- Act as the primary point of contact for escalated client concerns, resolving disputes by identifying root causes, aligning client expectations with business interests, and restoring trust.
- Successfully converted multiple one-star Google reviews into five-star reviews, turning dissatisfied clients into loyal, repeat customers.
- Manage daily cash closing and reconciliation with a high level of accuracy and accountability.
- Plan and control inventory with a strong awareness of seasonal and cyclical demand, ensuring cost efficiency and service continuity.
- Designed and executed monthly promotions and daily social media engagement from July to December, contributing to approximately 5% month-over-month sales growth.
Sushi Cook
Kasa Moto
Toronto, Ontario
07.2022 - 05.2023
- Trained and developed strong discipline and consistency while working within a high-standard, fine-dining kitchen environment, where precision and repeatability were critical.
- Progressively developed technical knife skills, including fish preparation, scaling, portioning, and maki rolling, while maintaining strict quality and presentation standards.
- Managed time and station workflow effectively to align with executive chef expectations, ensuring smooth service during peak periods, without compromising quality.
Server
Salad King
Toronto, Ontario
07.2021 - 05.2022
- Delivered front-line service in a consistently high-volume, fast-turnover environment, requiring speed, accuracy, and calm decision-making.
- Handled POS transactions, payments, and real-time issue resolution while maintaining a positive guest experience under pressure.
- Applied upselling strategies to increase average bill value, and overall revenue.
- Developed strong time management, stress control, and concise communication skills to support efficient table turnover.
- Communicated effectively with guests to address inquiries and concerns.
Senior Baker
Tim Hortons
Toronto, Ontario
01.2020 - 07.2021
- Led morning rush production from 3:00 AM to noon, preparing over 300 baked goods daily across more than 30 SKUs, under strict time constraints.
- Operated within rigorous food safety, sanitation, and compliance standards, while maintaining product consistency at scale.
- Managed inventory intake (up to 300 kg per delivery, twice weekly), and executed FIFO processes accurately.
- Promoted to Senior Baker within four months based on performance, reliability, and attention to detail.
Education
Associate of Applied Science - Aviation Operations
Seneca College of Applied Arts And Technology
North YorkSkills
- Team supervision
- Client conflict resolution
- Inventory management
- Customer service
- Staff training
- Workflow optimization
- Time management
- Problem solving
- Effective communication
- Sales enhancement
- Business development
- Adaptability and flexibility
- Process improvement strategies
- Task delegation
Timeline
Manager, Sales and Customer Support
V Nails Halifax
12.2024 - Current
Sushi Cook
Kasa Moto
07.2022 - 05.2023
Server
Salad King
07.2021 - 05.2022
Senior Baker
Tim Hortons
01.2020 - 07.2021
Associate of Applied Science - Aviation Operations
Seneca College of Applied Arts And Technology