Patrick Tear
Grande Prairie,AB
Summary
Automotive Service Manager with strong background setting up and monitoring automotive service. Quickly identified maintenance and repair needs to open service orders and assign work to mechanics. Knowledgeable in automotive parts and service to provide customers with accurate cost and time estimates.
Overview
18
18
years of professional experience
Work History
Express Lane Service Advisor
Sean Sargent Toyota
Grande Prairie, Alberta
10.2023 - 01.2025
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Collected deposits or payments and arranged for billing.
- Updated databases with new and modified customer data.
- Upsold additional products or services when appropriate.
- Surpassed sales goals through implementation of successful marketing strategies.
Service and Parts Manager
Canadian tire
Grande Prairie, AB
01.2022 - 10.2023
- Maintained high service delivery quality and efficiency by monitoring service writer and technician performance.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Managed employee schedules and daily assignments.
Automotive Service Manager
Trail Tire
Revelstoke, BC
05.2018 - 09.2022
- Implemented processes to improve customer satisfaction and retention. Providing estimates and quoting repair work. Examine vehicles to determine if additional safety or service work may be required.
- Assigned and scheduled work of auto service staff handling 18+ vehicles per day. Organizing repair orders and ordering parts.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Daily booking and managing of appointments. Customer follow ups for further work.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
Automotive Parts Specialist
Lordco
Revelstoke, BC
09.2013 - 05.2018
- Making informed aftermarket parts and product recommendations that best meet the needs of customers.
- Received and stocked incoming merchandise, arranging items in correct locations.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Operated point of sales and parts lookup computer systems.
- Finalized sales receipts, contracts, logs and other documentation regarding parts sales.
- Performed complimentary services, battery installation, testing and wiper installations.
Automotive Parts Specialist
Napa Auto Parts
Tofield, AB
04.2007 - 09.2013
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
- Received and stocked incoming merchandise, arranging items in correct locations.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Finalized sales receipts, contracts, logs and other documentation regarding parts sales.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
Education
Nakusp Secondary School
Nakusp, BCSkills
- Proficient in the use of Costar,
- Pro Demand / Mitchell 1,
- Identifix,
- Napa Pro link,
- Lordco Nex Part
- Staff management
- Multitask Successfully
- Organized
- National Tire Distributors on line ordering
- Interpersonal Skills
- Professionalism
- Attention to detail
Timeline
Express Lane Service Advisor
Sean Sargent Toyota
10.2023 - 01.2025
Service and Parts Manager
Canadian tire
01.2022 - 10.2023
Automotive Service Manager
Trail Tire
05.2018 - 09.2022
Automotive Parts Specialist
Lordco
09.2013 - 05.2018
Automotive Parts Specialist
Napa Auto Parts
04.2007 - 09.2013
Nakusp Secondary School
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