Patrick Tamblyn
Whitby,ON
Summary
Hardworking Durham College Hotel and Restaurant Management graduate seeking employment. Offering great focus, excellent interpersonal communication skills, schedule flexibility and good judgment. Good with people and motivated to learn, work together and excel at the job. Detail-oriented team player with strong organizational skills. Able to handle multiple projects simultaneously with a high degree of accuracy. Experience working in fast-paced restaurant and hotel front desk environments.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front Desk Assistant
Holiday Inn Express And Suites Oshawa
01.2024 - 04.2024
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information about hotel services.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Assigned rooms and created reservations for large groups with Opera OS software.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Handled payment and bill processing, change giving and payment collecting for guests.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Used internal software to process reservations, check-ins and check-outs.
Dishwasher
Dimitri's Restaurant
07.2023 - 09.2023
- Followed supervisor instructions to complete tasks on time.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Stepped into additional roles during busy times to boost coverage of important stations.
Education
Ontario College Diploma - Hotel And Restaurant Operations Management
Durham College
Whitby06.2024
High School Diploma -
G.L. Roberts Collegiate And Vocational Institute
Oshawa, ON06.2019
Skills
- Enthusiasm to welcome and assist customers
- Flexibility to adapt to dynamic situations in fast-paced environment
- Team Collaboration
- Public Speaking
- Verbal and Written Communication
- Microsoft Office
- Opera OS experience
- Active Listening
- Dependable and Responsible
- Can stand for long hours
- Time Management
- Delegation
- Negotiation
Certification
Smart Serve Certificate (April 2023)
AODA Certificate (September 2023)
WHMIS Certificate (September 2023)
Workplace Violence Certificate (September 2023)
Timeline
Front Desk Assistant
Holiday Inn Express And Suites Oshawa
01.2024 - 04.2024
Dishwasher
Dimitri's Restaurant
07.2023 - 09.2023
Ontario College Diploma - Hotel And Restaurant Operations Management
Durham College
High School Diploma -
G.L. Roberts Collegiate And Vocational Institute
Smart Serve Certificate (April 2023)
AODA Certificate (September 2023)
WHMIS Certificate (September 2023)
Workplace Violence Certificate (September 2023)
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