Patrick Stott
Perris,CA
Summary
Over 13 years of leadership experience with customer focus. Experienced in management and development of direct reports. Exceptional applications of critical thinking skills through risk/benefit analysis. Possess strong planning and organization skills. Powered equipment certified trainer
Overview
15
15
years of professional experience
Work History
STORE MANAGER
JO-ANN STORES, LLC
Hemet, CA
08.2024 - 05.2025
- Built customer relationships and acted as a brand ambassador.
- Communicated initiatives and ensured operational policies were followed.
- Led the Buy Online Pick Up in Store (BOPIS) process and consistently exceeded company goal of 90%.
- Analyzed sales reports and created strategies to achieve goals resulting in an overall 13% annual comp.
- Mentored and inspired the team, developed in-store talent, and recruited new team members.
- Oversaw Planogram (POG) set within the store, ensuring accuracy.
- Developed in-store talent through succession planning and performance management.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
Night Operations Supervisor
Lowes Home Centers, LLC
Moreno Valley, CA
08.2022 - 07.2024
- Collaborated with front-end/back-end associates to ensure adequate stock levels.
- Planned and implemented non-selling operations in store front-end/back-end.
- Communicated with Department Supervisors and Assistant Store Managers to meet service, operations, and safety objectives.
- Conducted safety walks, reported hazards, trained staff, and ensured compliance with safety and lifting requirements.
- Managed store opening/closing and served as manager-on-duty (MOD) as required.
- Implemented process improvements that streamlined nightly stock replenishment tasks which resulted in a market best efficiency rating average of 95/100.
- Trained staff on operational procedures, promoting adherence to best practices and safety protocols.
- Collaborated with management on strategic planning initiatives to optimize nighttime operations and reduce costs.
Sales Floor Supervisor
Lowes Home Centers, LLC
Simi Valley, CA/Moreno Valley, CA
08.2020 - 08.2022
- Managed customer-facing activities, including greeting customers, clarifying needs, identifying solutions, and closing sales.
- Oversaw non-customer-facing activities such as down stocking, inventory management, area recovery, and merchandising.
- Contributed to store safety by conducting safety walks, reporting hazards, and understanding safety and lifting directions.
- Recruited, hired, and trained team of 30 salespeople.
- Successfully drove new product lines to increase annual profits by 17%.
- Supervised sales floor operations, ensuring optimal product placement and customer engagement.
- Implemented inventory management systems to maintain stock levels and reduce discrepancies.
Support Manager Night Ops
Lowes Home Centers, LLC
Simi Valley, CA
03.2015 - 08.2020
- Managed freight flow processes and ensured timely completion of nightly freight, shelf, and top stock standards.
- Received reqs into the store system, noted discrepancies and damage, and validated high-priority and vendor-prepared orders.
- Assisted with store opening/closing responsibilities, managed secure premier, and armed security systems.
- Managed the team for receiving/stocking by providing direct training and goal setting.
- Provided employee development, training, and forklift certification.
- Implemented feedback mechanisms, fostering continuous improvement in service quality.
- Collaborated with cross-functional teams to enhance overall store operations and customer experience.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Conducted regular performance reviews, providing constructive feedback and guidance for professional development.
- Prepared employee schedules for maximum coverage during key hours.
- Monitored customer service metrics and provided feedback to team members, upholding quality standards.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Department Manager
Lowes Home Centers, LLC
Simi Valley, CA
09.2013 - 03.2015
- Provided superior customer service.
- Handled sales, merchandising, and product order requisitions.
- Managed associates through worklists, training, validation, and accountability.
- Generated action plans and quarterly goals using company tools.
- Motivated associates to strive for perfection and maintain a safe work environment.
- Managed store keys and authorization overrides.
- Implemented cost-saving measures that reduced waste and improved resource allocation within the department.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence resulting in lowest percentage of shrink for department since store opening.
- Established clear performance expectations for staff members which led to increased accountability.
CUSTOMER SERVICE ASSOCIATE
LOWES HOME IMPROVEMENT WAREHOUSE
Santa Clarita, CA
12.2012 - 09.2013
- Maintained stocked, clean, and organized areas for ease of product access.
- Completed tasks assigned by management through work list management.
- Navigated store systems to print labels and manage special order item requests.
- Utilized company learning tools for development.
- Provided exceptional customer service, resolving inquiries and issues efficiently.
- Assisted customers in product selection, ensuring satisfaction with purchases.
- Maintained knowledge of store inventory and promotions to enhance customer experience.
- Maintained a high level of product knowledge, providing accurate information to customers.
TEAM LEAD
SMARTE CARTE INC.
Santa Clarita, CA
05.2010 - 01.2013
- Managed new-hire training.
- Led by example in providing superior customer service to patrons.
- Oversaw customer service representative performance.
- Generated and navigated weekly status and incident reports.
- Oversaw closing duties and cash reconciliation.
Education
High School Diploma -
North Hills Preparatory
North Hills, CA06.2006
Skills
- Operational Management
- Team Leadership
- Customer focus
- Employee development/mentoring
- Risk/benefits analysis
- Merchandising
- Adaptability under pressure
- Accountable
Timeline
STORE MANAGER
JO-ANN STORES, LLC
08.2024 - 05.2025
Night Operations Supervisor
Lowes Home Centers, LLC
08.2022 - 07.2024
Sales Floor Supervisor
Lowes Home Centers, LLC
08.2020 - 08.2022
Support Manager Night Ops
Lowes Home Centers, LLC
03.2015 - 08.2020
Department Manager
Lowes Home Centers, LLC
09.2013 - 03.2015
CUSTOMER SERVICE ASSOCIATE
LOWES HOME IMPROVEMENT WAREHOUSE
12.2012 - 09.2013
TEAM LEAD
SMARTE CARTE INC.
05.2010 - 01.2013
High School Diploma -
North Hills Preparatory