Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Patrick Schwilden

ORLÉANS,Ontario

Summary

Bilingual IT student with hands-on experience in Security Operations and Infrastructure Support at Transport Canada and Innovapost. Known for reliability, attention to detail, and rapid learning in high-stakes technical environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Data Reporting Analyst

Canada Post
Ottawa, ON
05.2025 - Current
  • Analyzed data trends to support operational reporting and decision-making.
  • Developed interactive dashboards and reports using SQL and Power BI.
  • Investigated and resolved data discrepancies to ensure reporting accuracy.
  • Consolidated and interpreted data from multiple sources to deliver actionable insights.

Infrastructure Operations

Transport Canada
Ottawa, Canada
05.2024 - 08.2024
  • Provided technical support for software, hardware, and mobile devices
  • Diagnosed and resolved system issues on-site and remotely to minimize downtime
  • Managed IT support tickets, prioritized urgent cases, and communicated resolutions clearly
  • Configured workstations and mobile equipment for end users
  • Promoted cybersecurity best practices and ensured user compliance
  • Documented recurring issues and solutions to build internal knowledge base

Security Operations Specialist

Innovapost
Ottawa, Canada
05.2023 - 08.2023
  • Company Overview: IT provider for Canada Post
  • First point of contact for alerts
  • Assisted in penetration testing and vulnerability validation
  • Supported security technologies including firewalls, email security, and cloud
  • IT provider for Canada Post

Retail Store

Giant Tiger
Orléans, Canada
05.2020 - 10.2022
  • Inventory management, customer service, cashier

Education

Bachelor - Information Technology – Network

Carleton University
Ottawa, ON
04.2025

High School Diploma -

École Secondaire Catholique Béatrice Déloges
Orleans, ON
06.2022

Skills

  • Fluently bilingual – English & French
  • Technical troubleshooting – software, network, and hardware issues
  • IT support tools – Microsoft 365, Google Workspace, Windows OS, Linux (basic)
  • Programming & scripting – Python, C, C
  • Database & analysis – SQL, Excel, Power BI

References

  • Julia Miller, Transport Canada, A/Team Leader, Infrastructure Operations, julia.miller@tc.gc.ca, 613-790-3833
  • Eduardo Menjivar, Transport Canada, Team Leader, Service and Digital Group, eduardo.menjivar@tc.gc.ca, 613-462-1231
  • Steve Kargus, Giant Tiger, Manager, (613) 867-0594

Certification

  • Secret Clearance at the Government of Canada
  • Nokia NRS I

Timeline

Data Reporting Analyst

Canada Post
05.2025 - Current

Infrastructure Operations

Transport Canada
05.2024 - 08.2024

Security Operations Specialist

Innovapost
05.2023 - 08.2023

Retail Store

Giant Tiger
05.2020 - 10.2022

Bachelor - Information Technology – Network

Carleton University

High School Diploma -

École Secondaire Catholique Béatrice Déloges

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