Patrick Rubayiza
Gatineau,Canada
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure IT-02 position. Ready to help team achieve organization goals.
Overview
8
8
years of professional experience
Work History
IT 2 Acting
Treasury Board of Canada Secretariat (TBS-SCT) - Hardware
Ottawa, Canada
10.2023 - Current
- Maintain an accurate inventory of all hardware assets, including tables, phones, printers, and monitors for home IT equipment
- Conduct regular audits to reconcile physical Hardware assets with the inventory database
- Create and maintain detailed documentation for all hardware assets, thru SharePoint
- Keep accurate records of asset movements, changes, and decommissioning
- Utilize asset tracking (IT asset management SharePoint) tools to monitor and update in and out accordingly, by imputing location and status of hardware assets
- Took Risk Assessment workshop to Identify and mitigate risks associated with hardware assets, such as security vulnerabilities.
Boardroom AV Setup and Support
Treasury Board of Canada Secretariat (TBS-SCT)
Ottawa, Canada
- 10.2023
- Developed comprehensive training module and knowledge base to assist Service Desk technicians in troubleshooting common issues in boardroom setups
- Set up Audiovisual Equipment for Meetings &Test Audio and Video Quality
- Troubleshoot and Resolve Technical Issues
- Assist Presenters and Participants
- Monitor and Control Overall Meeting Experience
- Handle Post-Meeting Tasks and Maintain Cleanliness.
Telework Home and Onsite VIP Support - Hardware
Treasury Board of Canada, TBS-SCT
Ottawa, Canada
03.2020 - 11.2022
- Collaborated with M365 stakeholders to enhance quality of services used in our daily work
- Conducted training sessions for new technicians, focusing on both hardware and service desk operations
- Developed training materials for new employees
- Installed, configured, and troubleshooted peripherals and software applications
- Maintained communication with internal departments using Outlook and escalated issues via Cherwell
- Diagnosed and resolved software issues, including those related to SAP GUI, Foxit Phantom, Visio Std / Pro, Adobe Acrobat, and more
- Processed requests for home equipment and shipping
- Supported Microsoft's core business applications.
Service Desk Analyst - Part-time
Nova Networks
Ottawa, Canada
04.2019 - 04.2021
- Provided technical assistance in both French and English, resulting in enhanced accessibility for users and increase in client satisfaction by addressing their needs in their preferred language
- Performed remote troubleshooting, successfully resolving complex technical issues, resulting in significant reduction in downtime and minimized disruptions to business operations
- Logged and tracked tickets efficiently, prioritizing, and escalating issues as required, which contributed to 25% reduction in response time and enhanced overall ticket management process
- Delivered comprehensive hardware and software support within Windows Server LAN environment, ensuring that users' systems and applications ran smoothly, contributing to 20% increase in user productivity
- Assisted users in resolving computer issues remotely, achieving 30% reduction in on-site support requests, leading to cost savings and quicker issue resolution for end-users.
Counter Support
Treasury Board of Canada Secretariat (TBS-SCT)
Ottawa, Canada
05.2019 - 03.2020
- Successfully resolved average of 25 IT incidents per week, achieving 90% resolution rate within timeframe of less than 1 hour per incident
- Reduced downtime for end-users and improved overall system reliability
- Conducted quarterly equipment inventories, identifying and reporting discrepancies
- Achieved 99% equipment accuracy rate and ensured timely replacement of faulty hardware
- Provided support for clients in establishing secret-network connectivity and syncing, resulting in 100% secure and seamless network access
- Reduced potential security breaches by actively addressing network connectivity issues.
Wireless-phone Deployment
Treasury Board of Canada Secretariat (TBS-SCT)
Ottawa, Canada
01.2019 - 05.2019
- Led support for team-project involving switch to new service provider, ensuring seamless transition
- Successfully managed setup, configuration, and troubleshooting of mobile devices across multiple platforms, including BlackBerry, Android, and iPhone
- Demonstrated high level of proficiency in EMDM tools for managing mobile devices
- Consistently utilized EMDM to create and activate user accounts, facilitating smooth onboarding for new employees
- Skillfully configured and maintained iPhone devices, effectively resolving any technical issues, and managing profiles via EMDM.
Access Monitor - Part-time
House Of Commons
Ottawa, Canada
04.2018 - 04.2019
- Successfully supervised and managed access for a total of 15 contractors and workers throughout 6 hours, ensuring their seamless entry and exit from the premises
- Generated Reports After Contractors Completed Their Work.
IT Support Technician, Helpdesk
Treasury Board of Canada Secretariat (TBS-SCT)
Ottawa, Canada
04.2018 - 01.2019
- Deployed tablets Surface Pro, imaging, and installed software, and performed tests before deployment
- Set up employee workstations, including arms for monitors and Surface Docking stations
- Troubleshot Internet Explorer and MS Office products, including migration from Office 2010 to Office 365 Deployed and supported applications in Windows 10 through SCCM Managed user groups and computer access through SCCM Diagnosed and resolved technical problems with tablets and laptops.
Contact Center Agent
ICF NEXT
Ottawa, Canada
09.2016 - 04.2018
- Processed applications for Ontario Electricity Support Program, ensuring prompt and accurate handling
- This led to significant reduction in application processing time and increase in customer satisfaction
- Enhanced troubleshooting procedures and documentation methods, resulting in quicker resolution of inquiries and comprehensive knowledge base
- This led to 20% reduction in issue resolution time and increased quality of service provided
- Implemented improved data management practices and reporting processes, resulting in 15% increase in data accuracy and more streamlined customer information system
- This enhanced efficiency and accuracy in customer service interactions.
Recruiter
SPARKS ENTERPRISE
Ottawa, Canada
11.2015 - 08.2016
- Successfully scheduled and managed interview appointments, ensuring timely coordination and record-keeping
- Efficiently reviewed employment applications, assessed candidate qualifications, and explained job details, compensation, and benefits, resulting in streamlined and productive hiring process.
Education
Diploma - Information Technical Support
College Lacite
07.2024
Skills
- Proficiency in IT Tools and AV Equipment and hardware
- Problem-Solving Abilities
- Interpersonal, Communication Skills, Team Player and Problem-Solver
- Training Onboarding New Technicians and Knowledge Base Development
- Multi-tasking, attention to detail and Time Management
- Networking Knowledge
- Language Proficiency
- Character Development
Languages
French
Full Professional
English
Full Professional
Swahili
Professional
Affiliations
- hiking
- event coordinator
- community youth Leader
Timeline
IT 2 Acting
Treasury Board of Canada Secretariat (TBS-SCT) - Hardware
10.2023 - Current
Telework Home and Onsite VIP Support - Hardware
Treasury Board of Canada, TBS-SCT
03.2020 - 11.2022
Counter Support
Treasury Board of Canada Secretariat (TBS-SCT)
05.2019 - 03.2020
Service Desk Analyst - Part-time
Nova Networks
04.2019 - 04.2021
Wireless-phone Deployment
Treasury Board of Canada Secretariat (TBS-SCT)
01.2019 - 05.2019
Access Monitor - Part-time
House Of Commons
04.2018 - 04.2019
IT Support Technician, Helpdesk
Treasury Board of Canada Secretariat (TBS-SCT)
04.2018 - 01.2019
Contact Center Agent
ICF NEXT
09.2016 - 04.2018
Recruiter
SPARKS ENTERPRISE
11.2015 - 08.2016
Boardroom AV Setup and Support
Treasury Board of Canada Secretariat (TBS-SCT)
- 10.2023
Diploma - Information Technical Support
College Lacite
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