Patrick Rubayiza
Ottawa,ON
Summary
Rational IT-01 with 5 years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.
Overview
9
9
years of professional experience
4
4
Languages
Work History
IT Specialist - - Vendor Management & VIPs Support
Treasury Board of Canada Secretariat
Ottawa, ON
04.2024 - Current
- Cultivated and managed relationships with two key vendors, resulting in 20% improvement in service delivery and resolution of 30+ service issues.
- Delivered technical support to 50+ VIPs, including high-ranking officials, reducing operational disruptions by 25% through timely hardware, software, and network issue resolution.
- Spearheaded 3 major IT projects, ensuring timely delivery within budget constraints, while coordinating effectively with stakeholders and maintaining comprehensive documentation.
Acting IT-02- Hardware
Treasury Board of Canada Secretariat
Ottawa, ON
10.2023 - 04.2024
- Maintained accurate inventory of all hardware assets including tablets, phones, printers, and monitors.
- Conducted regular audits to reconcile physical hardware assets with inventory database.
- Created and maintained detailed documentation for all hardware assets through SharePoint.
- Utilized asset tracking tools to monitor and update hardware asset statuses.
IT Technician for Boardroom AV Setup
Treasury Board of Canada Secretariat
Ottawa, ON
01.2023 - 10.2023
- Developed comprehensive training modules and knowledge base for Service Desk technicians.
- Set up audiovisual equipment for meetings and tested audio and video quality.
- Troubleshot and resolved technical issues, assisted presenters and participants, and maintained overall meeting experience..
IT Service Desk Analyst
Treasury Board of Canada, TBS-SCT
Ottawa, ON
03.2020 - 01.2023
- Collaborated with M365 stakeholders to enhance service quality.
- Conducted training sessions for new technicians focusing on hardware and service desk operations.
- Installed, configured, and troubleshooted peripherals and software applications.
- Diagnosed and resolved software issues including those related to SAP GUI, Foxit Phantom, Visio Std/Pro, Adobe Acrobat, and more.
- Processed requests for home equipment and supported Microsoft's core business applications.
Service Desk Analyst - Part-time
Nova Networks
Ottawa, ON
04.2019 - 04.2021
- Provided technical assistance in both French and English, enhancing accessibility for users.
- Performed remote troubleshooting successfully resolving complex technical issues.
- Logged and tracked tickets efficiently, contributing to 25% reduction in response time.
IT Service Desk Analyst
Treasury Board of Canada Secretariat
Ottawa, ON
05.2019 - 03.2020
- Successfully resolved average of 25 IT incidents per week, achieving 90% resolution rate within timeframe of less than 1 hour per incident
- Reduced downtime for end-users and improved overall system reliability
- Conducted quarterly equipment inventories, identifying and reporting discrepancies
- Achieved 99% equipment accuracy rate and ensured timely replacement of faulty hardware
- Provided support for clients in establishing secret-network connectivity and syncing, resulting in 100% secure and seamless network access
- Reduced potential security breaches by actively addressing network connectivity issues.
IT Technician - Telecom
Treasury Board of Canada Secretariat
Ottawa, ON
01.2019 - 05.2019
- Led support for team-project involving switch to new service provider.
- Managed setup, configuration, and troubleshooting of mobile devices across multiple platforms.
- Utilized EMDM tools for managing mobile devices and created/activated user accounts.
Access Monitor - Part-time
House Of Commons
Ottawa, ON
04.2018 - 04.2019
- Generated Reports After Contractors Completed Their Work.
- Supervised and managed access for over 10 contractors and workers, ensuring seamless entry and exit from premises.
IT Support Technician, Helpdesk
Treasury Board of Canada Secretariat
Ottawa, ON
04.2018 - 01.2019
- Deployed tablets Surface Pro, imaging, and installed software, and performed tests before deployment
- Set up employee workstations, including arms for monitors and Surface Docking stations
- Troubleshot Internet Explorer and MS Office products, including migration from Office 2010 to Office 365
- Deployed and supported applications in Windows 10 through SCCM
- Managed user groups and computer access through SCCM
- Diagnosed and resolved technical problems with tablets and laptops.
Contact Center Agent
ICF NEXT
Ottawa, ON
09.2016 - 04.2018
- Processed applications for Ontario Electricity Support Program, reducing application processing time.
- Enhanced troubleshooting procedures and documentation methods, resulting in quicker resolution of inquiries.
- Resolved over 50 Clients issues per shift by researching and exploring answers, implementing solutions, and escalating unresolved problems to upper management.
Recruiter
SPARKS ENTERPRISE
Ottawa, ON
11.2015 - 08.2016
- Scheduled and managed interview appointments, reviewed employment applications, and explained job details.
Education
Some College (No Degree) - Information Technology
College Lacite
Ottawa, ONSkills
- Proficiency in IT Tools and AV Equipment and hardware Problem-Solving Abilities
- Interpersonal, Communication Skills, Team Player and Problem-Solver
- Training Onboarding New Technicians and Knowledge Base Development
- Multi-tasking, attention to detail and Time Management Networking Knowledge
- Language Proficiency Character Development
- Application installations
- Application support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"Success is not just about what you accomplish in your life, it's about what you inspire others to do. Keep pushing forward, because your hard work and dedication light the way for others."
- P.S.R
Timeline
IT Specialist - - Vendor Management & VIPs Support
Treasury Board of Canada Secretariat
04.2024 - Current
Acting IT-02- Hardware
Treasury Board of Canada Secretariat
10.2023 - 04.2024
IT Technician for Boardroom AV Setup
Treasury Board of Canada Secretariat
01.2023 - 10.2023
IT Service Desk Analyst
Treasury Board of Canada, TBS-SCT
03.2020 - 01.2023
IT Service Desk Analyst
Treasury Board of Canada Secretariat
05.2019 - 03.2020
Service Desk Analyst - Part-time
Nova Networks
04.2019 - 04.2021
IT Technician - Telecom
Treasury Board of Canada Secretariat
01.2019 - 05.2019
Access Monitor - Part-time
House Of Commons
04.2018 - 04.2019
IT Support Technician, Helpdesk
Treasury Board of Canada Secretariat
04.2018 - 01.2019
Contact Center Agent
ICF NEXT
09.2016 - 04.2018
Recruiter
SPARKS ENTERPRISE
11.2015 - 08.2016
Some College (No Degree) - Information Technology
College Lacite
Languages
French
English
Activities
- Hiking
- Event coordinator
- Community youth Leader
Activities
- Hiking
- Event coordinator
- Community youth Leader
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