Patrick Pious
Summary
Well-qualified financial systems leader offering demonstrated skill and success in managing internal accounting processes, improving controls and strengthening systems for optimal performance. Proficient in all aspects of accounting, including accounts payable and receivable. Gifted in building and leading solid teams to handle high-volume operations with consistency, accuracy and full compliance with regulatory requirements. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Account Executive - Payables and Receivables
Bitumode Qatar Waterproofing Factory
07.2017 - 11.2023
- Maintained records by imaging invoices, debits, and credits.
- Matched purchase orders with invoices and recorded necessary information.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Input financial data and produced reports using ERP.
- Ensure invoices are approved and processed for payment in accordance with company policy
- Respond to vendor and employee inquires about invoice payment status
- Maintain vendor data within the accounts payable system
- Contact vendors for missing invoices
- Review & verify invoices and cheque requests for required approvals
- Correspond with vendors and respond to inquiries within a timely manner
Customer Service Representative
Muthoot Fincorp
07.2016 - 01.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Tracked customer service cases and updated service software with customer information.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
Customer Service Representative
Royal Enfield Showroom - Marikar Motors
01.2016 - 06.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Increased efficiency and team productivity by promoting operational best practices.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Managed timely and effective replacement of damaged or missing products.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Promptly responded to inquiries and requests from prospective customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
MBA - Human Recourse And Accounting
Nehru Institute of Information Technology
Tamil Nadu, India08.2015
Bachelor of Commerce -
IHRD College Of Applied Science
Kerala,India07.2013
Skills
- Accounts Receivable
- Communication skills
- Team player
- Customer Relations
- Software Proficiency
- Accounts Payable
- Sage 50
- Data Entry
- Payment Calculation
- ERP Software
- Microsoft Office
- Data Analysis
- Time Management
- Relationship Building
- Detail oriented
- Organizational skills
- Adaptability
- Negotiation skills
Languages
English
Full Professional
Malayalam
Native or Bilingual
Hindi
Elementary
Timeline
Account Executive - Payables and Receivables
Bitumode Qatar Waterproofing Factory
07.2017 - 11.2023
Customer Service Representative
Muthoot Fincorp
07.2016 - 01.2017
Customer Service Representative
Royal Enfield Showroom - Marikar Motors
01.2016 - 06.2016
MBA - Human Recourse And Accounting
Nehru Institute of Information Technology
Bachelor of Commerce -
IHRD College Of Applied Science
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