Patrick Ocampo
Scarborough,Canada
Summary
Motivated professional seeking a dynamic workplace focused on growth, innovation, and promoting fitness, wellness, and health.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Manager
Rens Pets Depot
Scarborough/Woodbridge/Thornhill, Ontario
03.2017 - 07.2024
- Promoted from Team Lead to Manager within three months, overseeing staff, delegating responsibilities, and enhancing team performance.
- Successfully managed customer relations, resolving issues and facilitating in-store events to improve customer satisfaction.
- Conducted bank runs, product reception, and merchandising to ensure efficient store operations.
- Trained new staff and supported other locations with event management and operational training.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
LA Fitness Kennedy Commons
Scarborough, Ontario
11.2016 - 05.2017
- Maintained strong client relationships, providing motivation and tracking progress to promote a healthy lifestyle.
- Focused on attracting and selling personal training services, contributing to overall gym revenue growth.
- Assisted clients in setting realistic fitness goals and provided guidance on achieving them.
- Developed and maintained relationships with potential customers through cold calling, networking events, and referrals.
- Advised clients on the benefits of personal training sessions based on their individual needs and goals.
- Provided information about different types of personal training packages available at the gym.
Manager
Fit4Less by Goodlife
Scarborough, Ontario
06.2013 - 10.2016
- Started as a Front Desk Associate, handling member inquiries, outstanding balances, and sales of memberships and products.
- Promoted to Manager, responsible for staff management, membership approvals, and overseeing cash flow.
- Ensured a clean and functional gym environment while fostering positive member experiences.
- Coached, mentored and trained team members in order to improve their job performance.
- Ensured the gym had all necessary equipment to maintain safety and efficiency standards.
- Managed staff scheduling, payroll, and customer service duties.
- Conducted regular inspections of facilities to identify any potential hazards or maintenance needs.
- Maintained a clean, organized environment throughout the facility at all times.
Supervisor
PJs Pet Centre
Scarborough, Ontario
09.2007 - 05.2016
- Specialized in reptiles and fish, learning comprehensive care and husbandry practices.
- Built strong customer relationships through attentive service, resulting in a loyal customer base.
- Gained versatility by working across all store departments, including cash handling.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Worked with cross-functional teams to achieve goals.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Graduate - Creative Advertising Program
Centennial College
01.2011
Skills
- Expense Tracking
- Contract Management
- Marketing
- Workforce Management
- Operations Management
- Financial Management
- Business Development
- Staff Development
- Policy Implementation
- Schedule Preparation
- Customer Relationship Management (CRM)
Certification
- ISSA Personal Trainer Certified
- First Aid & CPR Certified
Timeline
Manager
Rens Pets Depot
03.2017 - 07.2024
LA Fitness Kennedy Commons
11.2016 - 05.2017
Manager
Fit4Less by Goodlife
06.2013 - 10.2016
Supervisor
PJs Pet Centre
09.2007 - 05.2016
Graduate - Creative Advertising Program
Centennial College
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