Patrick O'Brien
Red Bluff
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
20
20
years of professional experience
Work History
Fabricator
Sierra Pacific Industries
11.2019 - Current
- As a fabricator I am responsible for either hand making or machining custom parts for the windows and doors that we Produce
- I am given a workload via Google docs in an excel format and am responsible for completing and maintaining that workflow
- Direct supervisor: Ezra Pope 530-737-7428
Dental Assistant, and Patient Care Coordinator
Western Dental
06.2015 - 11.2019
- Western Dental has exposed me to a vast variety of dentists and hygienists as well as a multitude of treatments
- I have assisted dentists with general, orthodontic, diagnostic, preventative, endodontic, and surgical procedures
- I am also responsible for charting and documentation of patient's visits and treatment as well as the proper handling and disposal of personal patient information, coordination of appointments, consultations, payments, insurance verification, and explanation of benefits
- Direct Supervisor: Jylle- (pronounced Jill) 530-646-5787
Laborer
Lowes
12.2008 - 01.2015
- While working for Lowes I trained and worked every department in the store
- My duties included Heavy Equipment Operator, Shipping, Receiving, Inventory, Loss Prevention, Customer Service, OSHA Compliance, and Product Knowledge
- Lowes was a great stepping stone for my development as an employee as it taught me how to manage my time as well as other's time, how to coordinate the workload, and to break down big tasks into smaller more manageable pieces
- We had a very large group of people to work with, so teamwork and coordination were vital
- Direct Supervisor: Jeff Pritchard 530-351-0181
Laborer
H&R Curbing
01.2005 - 12.2008
- Company Overview: H&R Curbing was a small, family-owned concrete company
- While working for the company I was taught the value of hard work, but more importantly the value of trust among co-workers and precise work
- I was trained in bidding jobs with competitive price quotes, how to establish the necessary amount of materials for the job at hand, as well as the mixing, pouring, and finishing of work
- H&R Curbing was a small, family-owned concrete company
- Direct Supervisors: Tony Hampton 530-227-7214, John Raker 530-228-2569
Education
Associates - history
Shasta College
Redding, CA11.2008
High School Diploma -
Red Bluff High School
06.2007
Skills
- Time Management
- Complex Task Management
- Patient Focused
- Self Driven
- Excellent Comprehension and Retention
- Strong Initiative
- Healthcare documentation
- Medical record requests
- Administrative supervision
- HIPAA protocol adherence
Timeline
Fabricator
Sierra Pacific Industries
11.2019 - Current
Dental Assistant, and Patient Care Coordinator
Western Dental
06.2015 - 11.2019
Laborer
Lowes
12.2008 - 01.2015
Laborer
H&R Curbing
01.2005 - 12.2008
Associates - history
Shasta College
High School Diploma -
Red Bluff High School
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