PATRICK NYABENDA
Gatineau,QC
Summary
Adept at crisis intervention and independent decision-making, I enhanced client support at City of Ottawa by streamlining intake assessments and fostering multidisciplinary collaborations. My background in security and pharmacy, coupled with the ability to establish rapport across diverse groups, significantly improved service delivery and client satisfaction.
Overview
10
10
years of professional experience
Work History
SHELTER SUPPORT WORK
City OF OTTAWA
11.2022 - Current
- Undertake the intake and assessments of the applicants to determine if the clients meets the requirements to be given a bed.
- Support the clients who needs Ontario Work services and other related programs like healths programs and other social services
- Welcoming clients at the reception while taking down their informations like names, date of birth, country of origins...
- Doing the intake for the new clients/asylum seekers and refugees that are arriving in the shelter system and other homeless people
- Doing the discharges in the morning the clients who are living in the shelter in the Overflow section
- Giving beds to clients and linens prior to going to beds
- Referring clients to differents community services that are found in the city of Ottawa like health services, financial services and employment services
- Giving meal to clients who live in the shelter system for the city of Ottawa as permanent clients
- Writing incident report, Case notes and other summaries during work hours
- Writing emails to supervisors and other colleagues always when necessary
- Communicate with OPS when they seek informations for the clients who live in the shelter
- Intervene when clients have misunderstandings between themselves in the shelter
- communicate with the security who are on the site always when necessary
- Update some informations for the clients always when necessary
Security Officer
Commissionaires Security
08.2018 - 03.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
Pharmacy Technician
Loblaw Companies
01.2015 - 06.2018
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Education
Diploma - LAW AND PROTECTION
LA CITE COLLEGIAL
OTTAWA, ONTARIO04-2021
PHARMACY TECHNICIAN - Pharmacy
LA CITE COLLEGIAL
OTTAWA ONTARIO05-2015
Skills
- Interpret legislation, policy and procedures
- Make independent decisions within established procedures
- Work in a team environment
- Work with a computerized support system
- Demonstrate sound judgment
- Establish effective working relationships with people of diverse social, economic and ethnic backgrounds
- Ability to work in a multidisciplinary team environment
- Interview, assess and refer clients to appropriate services
- Perform crisis intervention
- Work in a stressful environment
Languages
English
Full Professional
French
Full Professional
Timeline
SHELTER SUPPORT WORK
City OF OTTAWA
11.2022 - Current
Security Officer
Commissionaires Security
08.2018 - 03.2022
Pharmacy Technician
Loblaw Companies
01.2015 - 06.2018
Diploma - LAW AND PROTECTION
LA CITE COLLEGIAL
PHARMACY TECHNICIAN - Pharmacy
LA CITE COLLEGIAL
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