Patrick Nyabenda
Gatineau,QC
Summary
Knowledgeable and dedicated on doing analysis and research with more than 5 years of experience using outstanding planning, problem-solving and data entry skills. Well-versed in best practices and processes of Royal Canadian Mounted Police and other pharmaceutical group companies
Overview
10
10
years of professional experience
1
1
Certification
Work History
Firearms Registration Analyst
Royal Canadian Mounted Police
Ottawa
01.2021 - Current
- Performed data entry of Clients information into the registration system accurately and efficiently using rcmp data base
- Researched, verified and updated Clients demographics in the registration system to ensure accuracy using rcmp system
- Speak to law inforcement Officers and other public servants regarding clients who wants purchase, register of transfer Firearms
- Help Police Officers to trace and give accurate information's regarding Firearms that have been seized from the general public
- Updating records of Firearms and Clients into Various system used by rcmp civilian employees registration system
- Sending emails to Clients whose license have expired so that they can renew their Possession and Acquisition License
- Updating Firearms information's in the system regarding Firearms that have been exported or imported to the country
- Support the Chief Firearm Officers across the country regarding approving Firearms License
- Support Various Firearms Officers during Gunshows across the country
- Give reference numbers to clients who wants to transfer their Firearms to other individual
Commissionaires Security Guard
Commissionaires Ottawa Division
Ottawa
11.2018 - 01.2021
- Conducted daily security patrols of assigned areas.
- Investigated suspicious activity and reported findings to management.
- Responded to alarms, emergencies, and disturbances.
- Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
- Maintained order during special events such as concerts and conferences.
- Observed surveillance cameras for any suspicious activity or intruders.
- Provided customer service assistance to staff and visitors in a professional manner.
- Identified potential security risks and recommended corrective actions.
- Assisted with searches of personnel, vehicles, packages.
- Monitored closed circuit television systems.
- Issued visitor badges and access cards to authorized personnel.
- Interacted with law enforcement officials to report incidents or violations of laws and regulations.
- Completed incident reports regarding violations of policies or procedures.
- Administered first aid when necessary in accordance with training guidelines.
- Patrolled parking lots and garages ensuring all vehicles were properly parked in designated areas.
- Answered questions from the public regarding facility rules and regulations.
- Developed emergency response plans for various scenarios including natural disasters, medical emergencies, fires.
- Provided escorts for employees entering and exiting the building after hours.
- Reviewed security logs to ensure proper documentation was maintained.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Enforced safety regulations and monitored access control points.
Pharmacy Technician
Jean coutu Pharmacy Group
Gatineau
07.2014 - 02.2018
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Managed filing of prescriptions, both electronically and manually.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Verified accuracy of medication labels before they were dispensed to customers.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Restocked shelves with new supplies of medications as needed.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Provided education materials about medications to patients upon request.
- Organized work areas so that everything was easily accessible when needed.
- Assisted in training new employees on pharmacy procedures.
- Monitored inventory levels of commonly used drugs and placed orders when necessary.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Verified prescriptions and drug labels, documents and packages.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
Education
Some College (No Degree) - Protection, Security And Investigation
LA CITE COLLEGIALE
OTTAWA ON04-2021
Some College (No Degree) - Pharmacy Technician
LA CITE COLLEGIALE
Ottawa, ON09-2015
Skills
- Microsoft Office
- Call Answering and Routing
- Documentation And Reporting
- Computer Proficiency
- Professionalism
- Report Generation
- Deadline-oriented
- Visitor and Customer Relations
- Customer Complaint Resolution
- Records Management
- Research and Data Analysis
Certification
Certificate in Pharmaceutical studies
Diploma in protection investigation and security
Languages
English
Professional
French
Professional
Swahili
Professional
References
References available upon request.
Timeline
Firearms Registration Analyst
Royal Canadian Mounted Police
01.2021 - Current
Commissionaires Security Guard
Commissionaires Ottawa Division
11.2018 - 01.2021
Pharmacy Technician
Jean coutu Pharmacy Group
07.2014 - 02.2018
Some College (No Degree) - Protection, Security And Investigation
LA CITE COLLEGIALE
Some College (No Degree) - Pharmacy Technician
LA CITE COLLEGIALE
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