Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Patrick Niyigena

Ottawa

Summary

Motivated and fast learning with a bachelor’s degree in Electronics and Communication Systems Engineering and extensive experience in technical operations. I am eager to begin a hands-on career in the skilled trades as an HVAC apprentice with SMWIA Local 47, bringing strong problem-solving, safety awareness, and a passion for continuous learning.

Overview

9
9
years of professional experience
1
1
Certification

Work History

FC Associate

Amazon IB Stow
09.2024 - Current
  • Perform quality assurance checks on inventory
  • Troubleshoot stow-related issues in high-volume warehouse
  • Ensure timely and accurate product placement
  • Follow system-directed stowing processes for NIKE IDs

Repair Centre Manager

Bboxx Capital Rwanda Ltd
02.2023 - 09.2024
  • Led operations of technical repair centers
  • Oversaw team development, inventory, and warranty processes
  • Managed throughput and technical workflows for efficiency
  • Work with backend, frontend, and embedded software developers to create and maintain the software systems needed to implement these Repair processes.

Technical Support Engineer

Bboxx Africa Management
11.2022 - 02.2023
  • Defined and optimized repair processes for new devices
  • Worked with development teams on repair system tools
  • Wrote training and troubleshooting content for technicians
  • Resolved internal support tickets regarding repairs and tools

Repair Centre Supervisor

Bboxx Capital Rwanda Ltd
10.2020 - 11.2022
  • Supervised repair teams and oversaw inventory and parts flow
  • Implemented e-waste policies and tracked end-of-life devices
  • Created spare parts usage reports using ERP and Power BI
  • Forecasted stock requirements and supported ordering systems

Repair Technician

Bboxx Capital Rwanda Ltd
08.2018 - 10.2020
  • Diagnosed and repaired control units, PCBs, and batteries
  • Investigated fire incidents and performed refurbishments
  • Used flowcharts, checklists, and software for accurate diagnostics
  • Reprogrammed and tested energy control systems

Intern Operator – Hydropower Plant

Ngali Holdings
05.2016 - 07.2018
  • Operated hydro equipment including turbines, valves, and pumps
  • Conducted preventive maintenance and monitored power generation
  • Participated in on-site troubleshooting and field inspections
  • Reported daily plant performance and power outputs

Education

Bachelor of Science - Electronics & Communication Systems Engineering

University of Rwanda
07.2015

Diploma - Math, Physics, and Chemistry

Lycée de Kicukiro
09.2010

Skills

  • Technical troubleshooting
  • Diagnostics
  • Organizational skills
  • Time management skills
  • SQL
  • Microsoft Offices
  • Power BI
  • ERP
  • SAP
  • Smart Solar
  • Datawarehouse tools
  • Tech savviness
  • Physically capable

Certification

  • Intermediate Python, Udemy, 2020
  • SQL for Data Science, Coursera, 2020
  • Data Science & Machine Learning, Udemy, 2021

Languages

English
Full Professional
French
Professional Working

Timeline

FC Associate

Amazon IB Stow
09.2024 - Current

Repair Centre Manager

Bboxx Capital Rwanda Ltd
02.2023 - 09.2024

Technical Support Engineer

Bboxx Africa Management
11.2022 - 02.2023

Repair Centre Supervisor

Bboxx Capital Rwanda Ltd
10.2020 - 11.2022

Repair Technician

Bboxx Capital Rwanda Ltd
08.2018 - 10.2020

Intern Operator – Hydropower Plant

Ngali Holdings
05.2016 - 07.2018

Diploma - Math, Physics, and Chemistry

Lycée de Kicukiro

Bachelor of Science - Electronics & Communication Systems Engineering

University of Rwanda

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Patrick Niyigena