Patrick Moradian
Northridge,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Service Department Director
Allen Gwynn Chevrolet
06.2024 - Current
- Boosted sales revenue by collaborating with the sales team to develop attractive service packages for customers.
- Increased customer satisfaction by streamlining service department processes and implementing efficient scheduling systems.
- Improved overall department efficiency through the implementation of performance metrics and regular team meetings.
- Optimized inventory management processes, reducing excess stock while ensuring availability of critical parts when needed.
- Analyzed service reports to identify areas of improvement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Service Drive Manager/Dispatcher
Allen Gwynn Chevrolet
04.2022 - 06.2024
- Maintained communication between the service department and other departments within the Dealership, to ensure a collaborative environment.
- Managed daily operations of the service drive, delegating tasks to team members for optimal efficiency and productivity.
- Improved customer satisfaction by implementing efficient service drive processes and streamlining communication.
- Addressed customer complaints promptly and professionally, resolving issues effectively to maintain client trust and loyalty.
- Directed dispatching, routing, and tracking of 40-60 Cars Daily and up to 350 cars at a time in the Shop.
Service Advisor
Allen Gwynn Chevrolet
03.2018 - 03.2022
- Greeting customers and addressing all concerns with clients vehicle, establishing a connection with customer, creating repair orders based on customers concerns, furthermore communicating with technicians to help clients understand findings of problems/concerns with the vehicle additionally explaining how these concerns can be addressed
- Ordering parts to complete repairs required, communicating with extended warranty companies and Insurance companies in order to further enhance customers experience, making certain vehicles are completed in a timely manner to maintain excellent customer satisfaction
- Maintained high customer satisfaction standards to meet or exceed targets.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Shop Manager / Co Owner
Fine Line Motorsports Inc
03.2013 - 12.2019
- Manager/Parts Manager skills based on 8 years of day to day interaction with a wide variety of customers and job types.
- Opening and closing of business everyday, ordering parts for customer vehicles, making sure vehicle repairs were completed in a timely manner.
- Speaking to insurance/warranty company about repair status of vehicle while providing customers with details throughout repair process.
- Providing customers with detailed estimates prior to vehicle repair and also explaining repairs/modifications performed upon completion of vehicle.
- Managed budgeting and financial planning, maintaining healthy cash flow.
- Oversaw daily operations, ensuring store met its performance and sales goals.
Crew Chief/Lead Technician
P7 Racing
04.2014 - 10.2017
- Track preparation of race vehicles, managing the mechanics and engineers of the team while maintaining drivers and crew member safety in a competitive environment with very limited time.
- Improved team performance by collaborating effectively with coworkers.
- Lead team meetings to discuss potential performance improvements.
Shop Manager
Five Speed Auto
05.2011 - 03.2013
- Opening and closing of business everyday, ordering parts for customer vehicles, making sure vehicle repairs were completed in a timely manner
- Providing customers with detailed estimates prior to vehicle repair
- Speaking to insurance/warranty company about repair status of vehicle while providing customers with details throughout repair process
- Creating estimates, repair orders and invoices
Education
Associate's Degree - Occupational Science
Universal Technical Institute
Phoenix, AZ01.2009
Skills
- Alldata/Mitchell
- Mitchell Estimator
- Reliable and responsible
- Customer Service Skills
- Management
- Business Development
- Mechanic Experience
- Operational efficiency
- Crew leadership
- Team leadership
- Strategic business planning
- Workforce planning
Certification
- All Data Certification, 09/01/08, Present
- Driver's License
Awards
Student of the Phase Award, Universal Technical Institute, For Service Writing.
Personal Information
Authorized To Work: US
Languages
English
Native or Bilingual
Armenian
Native or Bilingual
Timeline
Service Department Director
Allen Gwynn Chevrolet
06.2024 - Current
Service Drive Manager/Dispatcher
Allen Gwynn Chevrolet
04.2022 - 06.2024
Service Advisor
Allen Gwynn Chevrolet
03.2018 - 03.2022
Crew Chief/Lead Technician
P7 Racing
04.2014 - 10.2017
Shop Manager / Co Owner
Fine Line Motorsports Inc
03.2013 - 12.2019
Shop Manager
Five Speed Auto
05.2011 - 03.2013
Associate's Degree - Occupational Science
Universal Technical Institute
Similar Profiles
Wyatt FunchionWyatt Funchion
Used Car Technician at ALLEN CHEVROLETUsed Car Technician at ALLEN CHEVROLET
Lauren RogersLauren Rogers
Head Service Cashier at Mark Allen ChevroletHead Service Cashier at Mark Allen Chevrolet
Katlyn LangschiedKatlyn Langschied
BDC Representative at Allen Chevrolet CadillacBDC Representative at Allen Chevrolet Cadillac