Patrick Mier
Salinas
Summary
Diligent Cicerone Certified professional with a proven track record at Post No Bills Craft Beer House, enhancing customer satisfaction and fostering a loyal clientele through expert beer service and pairing suggestions. Excelled in a dual role as Assistant Manager/Beertender, driving operational excellence and mentoring staff. Skilled in menu development and customer service, demonstrating a service-oriented mindset and engaging personality.
Overview
19
19
years of professional experience
Work History
Beertender
Post No Bills Craft Beer House
05.2019 - Current
- Enhanced customer satisfaction by efficiently serving beer and offering pairing suggestions.
- Served high customer volumes during special events, nights, and weekends.
- Educated patrons on various beer styles, enhancing their appreciation and enjoyment.
- Maintaining daily operations and point of sales while maintaining a clean and functioning bar.
- Tapping and changing out kegs and changing menus and prices accordingly.
- Collaborated with fellow staff members to optimize workflow and service quality.
- Developed rapport with customers, fostering a friendly and loyal clientele base.
Assistant Manager/ Beertender
Post No Bills Craft Beer House
08.2023 - 08.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Sales Associate
Green's Camera World
03.2012 - 07.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built relationships with customers to encourage repeat business.
Sales Associate
Best Buy
03.2006 - 03.2012
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Bachelor of Arts - Humanities And Communication
California State University, Monterey Bay
Seaside, CA05-2012
Skills
- Cicerone Certified
- Maintaining equipment
- Pouring techniques
- Menu development
- Glassware maintenance
- Customer service
- Highly reliable
- Engaging personality
- Changing and tapping kegs
- Menu memorization
- Service-oriented mindset
Timeline
Assistant Manager/ Beertender
Post No Bills Craft Beer House
08.2023 - 08.2024
Beertender
Post No Bills Craft Beer House
05.2019 - Current
Sales Associate
Green's Camera World
03.2012 - 07.2019
Sales Associate
Best Buy
03.2006 - 03.2012
Bachelor of Arts - Humanities And Communication
California State University, Monterey Bay
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