Patrick MacFadden

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services, and company information.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Processed customer service orders promptly to increase customer satisfaction.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

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• Complied with gaming commission rules by verifying players' ages.
• Quickly and accurately counted the float and drawers at the beginning and end of each shift.
• Managed cash transactions at a fast pace. I would assist players with their questions. As well, I trained new employees.
• Counted and recorded assigned funds and made exchanges of funds throughout shift.
• Handled money, ticket and chips exchanges for customers.

• Performed coding and fast paced numeric data for the Carlton Survey Center. I also managed and trained 32-40 students to work the phones calling people in the Ottawa community, performing surveys, mostly of a political nature.
• Resourcefully used various coding books, procedure and manuals manuals,
• Correctly managed a data base; (SPSS)

• Led individual and group counseling sessions to meet variety of therapeutic needs for recovering individuals.
• Developed patient care plans and documented progress toward goals.
• Developed professional relationships with referring agencies to improve communication related to intakes and to increase business for facility.
• Offered respectful counseling to youth. I also drove young addicts to the U.S.A. for residential treatment, as there was very little available in Canada back then.

• Organized material to research and complete writing tasks.
• Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
• Brainstormed ideas to create useful content.
• Wrote and edited high-quality content and visually impactful programs and images.
• Completed thorough research into assigned topics.
• Researched and wrote original content for case studies.