Summary
Overview
Work History
Education
Skills
Timeline
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Patrick Macdonald

Ross
Halifax,NS

Summary

A customer focused Account Executive looking to make the switch to a customer success role.

After spending 5 years at the cutting edge of the SaaS world I have realized that my true passion is relationship building and helping clients realize the full potential of the software that they are implementing into their businesses.

Overview

5
5
years of professional experience
5
5
years of post-secondary education

Work History

Account Executive

UEAT
Halifax, NS
12.2022 - Current
  • Incased KPI by 25% in my territory.
  • Highest ARR in territory 35% over other representatives.
  • Achieved 110% of sales target within the first 6 months.
  • Developed new territory that included partnerships as well as clients.
  • Conducted periodic user training sessions to support customer understanding and product feature utilization.
  • Created customer support strategies to increase customer retention.
  • Created customer support strategies and established strong relationships with key customers, resulting in increased customer loyalty.

MDR

Trolly
Halifax, NS
10.2021 - 11.2022
  • Generated over $10 million in AVC within a 12-month time span and 6.2 million in ARR.
  • Maintained excellent client communication by facilitating 10 to 20 client meetings, and conducting 100-150 inbound and outbound calls a week.
  • Aided in development of a product-lead growth initiative, increasing leads by 20% per quarter.
  • Spearheaded new verticals for AEs and BDRs to prospect.
  • Fostered lasting relationships with key clients in core verticals.

BDR

FastSpring
Halifax, NS
04.2021 - 11.2021
  • Exceeded KPI by 50% month over month resulting in over 250 calls a month.
  • Initiated conversation with largest client's on the east cost, exceeding sales target by 100% of OTE.
  • Wrote best cold call practices for other sales teams.
  • Maintained costumer centric ideas when interviewing other BDRs to join sales team.


Education

Bachelor of Arts - Anthropology

St Mary's University
Halifax
09.2012 - 05.2017

Skills

Customer Relations

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Timeline

Account Executive

UEAT
12.2022 - Current

MDR

Trolly
10.2021 - 11.2022

BDR

FastSpring
04.2021 - 11.2021

Bachelor of Arts - Anthropology

St Mary's University
09.2012 - 05.2017

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