Patrick Macdonald
Ross
Halifax,NS
Summary
A customer focused Account Executive looking to make the switch to a customer success role.
After spending 5 years at the cutting edge of the SaaS world I have realized that my true passion is relationship building and helping clients realize the full potential of the software that they are implementing into their businesses.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Account Executive
UEAT
Halifax, NS
2022.12 - Current
- Incased KPI by 25% in my territory.
- Highest ARR in territory 35% over other representatives.
- Achieved 110% of sales target within the first 6 months.
- Developed new territory that included partnerships as well as clients.
- Conducted periodic user training sessions to support customer understanding and product feature utilization.
- Created customer support strategies to increase customer retention.
- Created customer support strategies and established strong relationships with key customers, resulting in increased customer loyalty.
MDR
Trolly
Halifax, NS
2021.10 - 2022.11
- Generated over $10 million in AVC within a 12-month time span and 6.2 million in ARR.
- Maintained excellent client communication by facilitating 10 to 20 client meetings, and conducting 100-150 inbound and outbound calls a week.
- Aided in development of a product-lead growth initiative, increasing leads by 20% per quarter.
- Spearheaded new verticals for AEs and BDRs to prospect.
- Fostered lasting relationships with key clients in core verticals.
BDR
FastSpring
Halifax, NS
2021.04 - 2021.11
- Exceeded KPI by 50% month over month resulting in over 250 calls a month.
- Initiated conversation with largest client's on the east cost, exceeding sales target by 100% of OTE.
- Wrote best cold call practices for other sales teams.
- Maintained costumer centric ideas when interviewing other BDRs to join sales team.
Education
Bachelor of Arts - Anthropology
St Mary's University
Halifax 2012.09 - 2017.05
Skills
Customer Relations
Systems and software programs
Customer rapport
Goals and performance
Strong relationships
Knowledgeable in Salesforce
Knowledgeable in Certnia
Timeline
Account Executive
UEAT
2022.12 - Current
MDR
Trolly
2021.10 - 2022.11
BDR
FastSpring
2021.04 - 2021.11
Bachelor of Arts - Anthropology
St Mary's University
2012.09 - 2017.05