Summary

Overview

Work History

Education

Skills

School Projects & Clubs

Additional Information

Languages

Timeline

Patrick Ly

Cambridge,ON

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6

6

years of professional experience

Work History

Manager

Purple Blossom Lavender

04.2023 - Current

Managed a daily average of 10+ inquiries (emails, phone calls, and messages) from diverse customers, suppliers, and partners.
Accomplished multiple tasks within established timeframes.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Set aggressive targets for employees to drive company success and strengthen motivation.

Restaurant Waiter

Saigon House Restaurant

05.2018 - 08.2022

Supported needs of 3- person wait staff who attended to specific needs of countless customers daily for Saigon House Restaurant with social relevancy and intentionality.
Maintained clean and organized dining areas for optimal guest experience.
Cultivated warm relationships with regular customers.
Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Answered customers' questions, recommended items, and recorded order information.
Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.

Education

BBA - Finance

Brock University

St. Catharines, ON

06.2024

Skills

Team Leadership
Time Management
Verbal and written communication
Complex Problem-Solving

Strategic Planning
Expectation setting
Customer Service
Decision-Making

School Projects & Clubs

Member of Brock Finance & Investment Club, 2022 to 2023 - Cultivated a network of financial advisors on LinkedIn to secure guest speakers for educational workshops, empowering both novice and experienced individuals with strategies for informed financial decision-making.
Research Project, 2023- Portfolio Optimization - Built an optimal portfolio of stocks through utilizing asset allocation, efficient frontiers, and hedging techniques
Research Project, 2023 - Personal Finance Manager - Manage, direct, and control daily financial processes to help alleviate financial burden on individuals through building a personal financial statement, mortgage amortization schedule, and tax returns

Additional Information

Hobbies:

Visual Media & Content Development: Developing skills in videography, photography, and video editing software Adobe Premiere Pro, Adobe After Effect, and Capcut, developing an interest in crafting visually engaging short films. Exploring a passion for creating visually compelling content, including short films.

Languages

English

Native or Bilingual

Chinese (Cantonese)

Elementary

Timeline

Manager

Purple Blossom Lavender

04.2023 - Current

Restaurant Waiter

Saigon House Restaurant

05.2018 - 08.2022

BBA - Finance

Brock University