Summary
Overview
Work History
Education
Skills
Timeline
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Patrick Karanja

Mississauga,Kenya

Summary

Dedicated and Motivated personal banker with an accomplished track record of profitable practice success through 13 years of experience in banking with an in-depth knowledge in sales, account management, customer service, risk management, insurance and consumer financing where I have consistently achieved excellent performance ratings working in different departments of the bank. A respected manager and a trusted professional with high morals of integrity.

Overview

13
13
years of professional experience

Work History

Personal Banker

Absa Bank
02.2016 - 06.2020
  • Delivered Digital Channels Strategy uptake including driving staff and customer awareness and uptake of the services
  • Ensured the balance sheet and income targets relating to customer experience in my portfolio are met
  • Identified and qualified customer needs, developed sales strategies and negotiated and closed profitable projects with a 100% success rate
  • Exceeded branch expectations and banking goals by teaming up with tellers in closing potential leads
  • Developed strategies to grow the client base and implement appropriate sales plans to target prospective customers
  • Contacting customer in face to face interactions as well as "cold" calling
  • Effectively manage the Branch in the absence of the Branch Manager
  • Delivered exceptional sales performance by identifying and meeting customer needs through selling and cross-selling all bank products and services which include; Accounts, Loans, Credit cards, Insurance and Channels
  • Effecting customer experience process in the branch by ensuring ;customer on-boarding for all products, attrition management, relationship deepening, complaint resolution, execution of customer applications and instructions within the set Turn -Around Time levels and ensure RTS is within the set target
  • Awarded the best personal banker in 2016 and 2018 respectively.

Enquiries/Cash Teller

Absa Bank
04.2012 - 02.2016
  • Resolved customer queries and complaints within the SLA
  • Received and actioned customer instructions in a timely manner
  • Executed customer transactions including deposits, transfers, withdrawals and generating leads for sales people by interacting with customers
  • Issuance of debit cards, credit cards and cheque books by adhering to all bank policies and procedures.

Telesales Agent

Absa Bank
12.2009 - 04.2012
  • Selling Barclaycard card instalment products on phone
  • Customer service
  • Customer retention.

Direct sales Representative

Absa Bank
05.2007 - 12.2009
  • Prospecting and on- boarding new customers to acquire credit cards
  • Market storming
  • Calling and pitching the credit card product
  • Credit card sales.

Education

DR -

BR Ambedkar University, Agra University

Bachelor of Arts - Economics

Absa

Presentation skills, Sanctions Training. -

Skills

  • Negotiation, Planning and organisation, presentation, Computer, strong communication, Numeracy
  • People, Selling, Teamwork, Analytical and Problem solving skills
  • Customer Service
  • Attention to Detail
  • Financial Product Knowledge
  • Issues Resolution
  • Transaction Processing
  • Opportunity Identification
  • Portfolio Assessment
  • Client Acquisition and Retention
  • Banking
  • Regulatory Compliance
  • Fraud Prevention
  • Banking Policies and Procedures
  • Relationship Building
  • Sales Growth
  • Positive Attitude
  • Interpersonal Skills
  • Relationship Building and Management
  • Portfolio Analysis
  • Cash Handling
  • Sales Strategy

Timeline

Personal Banker

Absa Bank
02.2016 - 06.2020

Enquiries/Cash Teller

Absa Bank
04.2012 - 02.2016

Telesales Agent

Absa Bank
12.2009 - 04.2012

Direct sales Representative

Absa Bank
05.2007 - 12.2009

DR -

BR Ambedkar University, Agra University

Bachelor of Arts - Economics

Absa

Presentation skills, Sanctions Training. -

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Patrick Karanja