Patrick James Lorenz
Garden Grove
Summary
Dynamic professional with a proven track record at Irvine Company, excelling in customer support and team leadership. Expert in process improvement and data visualization, I have successfully streamlined operations and enhanced service quality, driving significant customer satisfaction. Adept at training and mentoring, I foster high-performing teams to achieve departmental goals.
Overview
11
11
years of professional experience
Work History
Leasing Concierge
Irvine Company
Irvine
11.2022 - Current
- Process high-volume rental applications (100+ communities) with accuracy and speed.
- Maintain compliance with evolving policies and procedures to ensure consistent service quality.
- Resolve customer inquiries and support move-in processes through cross-team collaboration.
- Partner with onsite teams to strengthen customer satisfaction and streamline operations.
Supervisor, Background Check Verifications
Accurate Background
Irvine
10.2018 - 03.2021
- Led a team of verification specialists; hired, trained, and mentored staff.
- Developed training programs to increase productivity and improve team performance.
- Presented departmental goals and process updates to senior leadership.
- Streamlined communication with vendors and internal partners to improve turnaround time.
Customer Support Representative / Order Fulfillment Processor
McGraw-Hill Education (ALEKS)
Irvine
07.2014 - 01.2018
- Processed orders with high accuracy, meeting strict delivery and setup deadlines.
- Provided phone and email product support to educators, institutions, and students.
- Coordinated with sales and support teams to resolve order issues and improve workflows.
- Compiled and analyzed sales and productivity reports for management review.
- Designed process improvements that reduced costs and improved peak-season efficiency.
Education
Business Major
Coastline Community College
11.2025
Skills
- Customer support and retention
- Call center operations
- Team leadership
- Performance management
- Interviewing and hiring
- New hire training
- Order processing
- Process improvement
- Technical support
- Microsoft Office Suite
- Google Workspace tools
- Salesforce CRM
- Multiple CRM systems
- Data visualization with Tableau
- Project management with Confluence
- Agile project tracking with Jira
- Adobe creative applications
References
Available upon request.
Timeline
Leasing Concierge
Irvine Company
11.2022 - Current
Supervisor, Background Check Verifications
Accurate Background
10.2018 - 03.2021
Customer Support Representative / Order Fulfillment Processor
McGraw-Hill Education (ALEKS)
07.2014 - 01.2018
Business Major
Coastline Community College