Patrick Hughes
Toronto,ON
Summary
Experienced customer service representative fluent in English and French, dedicated to delivering excellent service to current and new customers. Thrives in fast-paced environments, adept at handling incoming calls, addressing product inquiries, resolving issues, and processing orders. Additionally, a customer-driven flight attendant with dynamic safety and service skills. Recognized for delivering best-in-class customer service and maintaining a top-notch level of safety and friendliness.
Overview
3
3
years of professional experience
Work History
Logistics Facilitator & Event Catering Site Leader
Revol Events
05.2023 - Current
- Setting up and coordinating supplies based on requirements for specific events.
- Preparing and handling food for catered events.
- Arranged linens and table settings according to seating plan and event theme.
- Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
- Loaded, unloaded, and sorted cargo as part of event build up and tear down.
Flight Attendant
Lynx Air
11.2023 - 02.2024
- Attended workshops and trainings in customer service, conflict resolution tactics, safety procedures and safety equipment.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
Flight Attendant
Swoop
01.2023 - 10.2023
- Attended workshops and trainings in customer service, conflict resolution tactics, safety procedures and safety equipment.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Offered personalized assistance to all passengers.
- Performed pre-flight cabin checks to maintain operational safety equipment.
Bilingual Customer Experience Specialist
Air Canada
03.2022 - 08.2022
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Implemented and developed customer service training processes.
- Identified and resolved discrepancies and errors in customer accounts.
- Identified and responded to customer requests and concerns for both English and French-speaking customers.
Education
Bachelor of Arts - Video Production and Design
GEORGE BROWN COLLEGE
Toronto, ON01.2021
Skills
- Customer service expertise
- French translation
- Emergency response training
- Amenities distribution
- Adult AED and CPR
- Professionalism
- Verbal and written communication
- Adobe CS6 proficiency
- Event planning proficiency
- Special events planning
- Accommodation management
- Cross-functional team management
Languages
English
French
References
Upon Request
Timeline
Flight Attendant
Lynx Air
11.2023 - 02.2024
Logistics Facilitator & Event Catering Site Leader
Revol Events
05.2023 - Current
Flight Attendant
Swoop
01.2023 - 10.2023
Bilingual Customer Experience Specialist
Air Canada
03.2022 - 08.2022
Bachelor of Arts - Video Production and Design
GEORGE BROWN COLLEGE
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