Patrick Henry Velena
Edmonton,Canada
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Automotive Technician
Sariaya, Quezon, Philippines
10.2022 - 10.2024
- Performed routine maintenance including oil changes, tire rotations, and brake pad replacements
- Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, and spark plugs
- Inspected vehicle engines and other components to identify potential issues
- Tested automotive systems such as brakes, steering, suspension, transmission and engine performance
- Replaced defective parts with new or reconditioned parts following manufacturers' instructions
- Adjusted headlights for proper alignment per customer request
- Provided accurate estimates of repair times to customers prior to work being performed
- Displayed excellent customer service skills when interacting with customers regarding their automotive needs
- Maintained a clean working environment at all times
- Demonstrated knowledge of applicable safety procedures while performing repairs
- Followed established guidelines for troubleshooting and diagnosing various types of automotive systems
- Communicated effectively with customers about repair progress and costs involved
- Identified recurring problems reported by customers in order to develop solutions that prevent future occurrences
- Managed daily operations of business, including hiring and training staff
Business Owner
Auto Supplies and Buy and Sell
10.2022 - 10.2024
- Identified new opportunities for growth, expansion, and diversification
- Maintained relationships with existing clients by providing superior customer service
- Implemented quality assurance processes to ensure product excellence
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables
- Analyzed client business needs and assisted in determining appropriate resources and strategies
Heavy Equipment Operator
Green Rock Construction and Development Corp.
07.2017 - 07.2022
- Loaded and unloaded trucks with construction materials such as gravel, sand, and asphalt
- Followed safety protocols while operating machinery in order to avoid accidents or injuries
- Followed safety regulations while operating equipment to achieve safe conduct
- Operated excavators and other construction equipment to properly grade land
- Loaded and offloaded rocks, debris and other materials from heavy equipment
- Operated digging and transporting equipment to efficiently fulfill project requirements
- Promoted continuous improvement of workplace safety and environmental practices
Business Owner
Tattoo Shop
05.2014 - 06.2017
- Developed strategic plans to increase profitability and efficiency
- Identified new opportunities for growth, expansion, and diversification
- Maintained relationships with existing clients by providing superior customer service
- Implemented quality assurance processes to ensure product excellence
- Enhanced operational performance by developing effective business strategies, systems and procedures
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
Loss Prevention Assistant
Watsons Personal Care Store Inc
11.2007 - 03.2014
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Contributed innovative ideas and solutions to enhance team performance and outcomes
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Prioritized and organized tasks to efficiently accomplish service goals
- Identified needs of customers promptly and efficiently
- Collaborated closely with team members to achieve project objectives and meet deadlines
- Assisted with customer requests and answered questions to improve satisfaction
- Maintained updated knowledge through continuing education and advanced training
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Approached customers and engaged in conversation through use of effective interpersonal and people skills
Education
Heavy Equipment Operation (Hydraulic Excavator NC II) -
Construction Incorporated (FADZ)
Sariaya10.2022
Food and Beverage Services -
ARK Technological Institute Education System Inc.
10.2020
2 Year Hotel and Restaurant Services -
ARK Technological Institute Education system Inc.
Lucena City04.2019
Skills
- Tattoo Artist
- Automotive
- Auto Painter
- Welder
- Heavy Equipment Operator
Certification
- WHIMIS 2015 Worker Education, 08/01/24
- CSTS 2020 Fundamentals, 08/01/24
- First Aid and Basic Life Support, PhilSouth Tattoo Club Philippines, 04/01/18
- Loss Prevention Assistant Training Program, Watsons Personal Care Store Inc., 01/01/15
- Housekeeping, Technical Education and Skills Development Authority, 11/01/13
Educationlevel
College Graduate
Timeline
Automotive Technician
Sariaya, Quezon, Philippines
10.2022 - 10.2024
Business Owner
Auto Supplies and Buy and Sell
10.2022 - 10.2024
Heavy Equipment Operator
Green Rock Construction and Development Corp.
07.2017 - 07.2022
Business Owner
Tattoo Shop
05.2014 - 06.2017
Loss Prevention Assistant
Watsons Personal Care Store Inc
11.2007 - 03.2014
Heavy Equipment Operation (Hydraulic Excavator NC II) -
Construction Incorporated (FADZ)
Food and Beverage Services -
ARK Technological Institute Education System Inc.
2 Year Hotel and Restaurant Services -
ARK Technological Institute Education system Inc.
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