ANASTASIA AMOAH
Takoradi
Summary
Dynamic professional with extensive experience in customer service and financial management at Imperial Eye Care Centre. Demonstrated strong organizational skills and attention to detail while maintaining patient databases and managing financial records. Proven ability to enhance client satisfaction and streamline operations, contributing to overall business success.
Overview
7
7
years of professional experience
Work History
Secretary
Imperial Eye Care Centre
01.2023 - Current
Maintained patient databases.
Managed financial records and transactions
Provided excellence customer services to patients Prepared daily, weekly, monthly and annual reports
Dispersed drugs and lenses to patient
Client Service Executive
Radio Premier
01.2021 - 01.2023
- Provided excellent customer service to clients
- Maintained client accounts and databases
- Prepared invoices and reports
- Assisted with sales and marketing initiatives
Accountant
M-pack Mineral Water
01.2020 - 01.2021
- Managed financial records and transactions
- Prepared and filed tax returns
- Prepared invoices and reports
- Coordinated with suppliers and vendors
Front Desk Attendant
Radio Premier
01.2018 - 01.2020
- Greeted and assisted visitors
- Answered phone calls and directed inquiries
- Organized and maintained office supplies and equipment
- Coordinated with other departments as needed
Intern
Radio Premier
09.2018 - 12.2018
- Assisted with various tasks in different departments, including client service, marketing, and operations
- Gained experience and knowledge in radio broadcasting industry
Education
Higher National Diploma (HND) - Secretaryship and Management Studies
Takoradi Technical University
04-2023
Skyy Radio School -
Skyy Radio School
06.2018
West African Senior School Certificate Examination - Business
Methodist Senior High School
01.2015
Basic Education Certificate Examination -
Good Shepherd Anglican
01.2012
Skills
- Proficient in Microsoft Office applications
- Excellent communication skills
- Excellent interpersonal skills
- Strong organizational skills
- Strong time management skills
- Ability to work independently
- Ability to work as part of a team
- Attention to detail
- Sales experience
- Customer service experience
- Customer Service Training
- Sales and Marketing Training
- Accounting and Financial Management Training
- Office Administration Training
Languages
- FANTE
- ENGLISH
Leadership Achievement
Board Member, TTU SRC Excellence Awards, 01/01/19, present
Specific Capabilities
- Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint
- Excellent communication and interpersonal skills
- Strong organizational and time management skills
- Ability to work independently and as part of a team
- Attention to detail and accuracy
- Sales and customer service experience
Languages
English
Full Professional
Fante
Native/ Bilingual
References
- Rev. Alfred Henyo, Resident Pastor - Temple of Praise, Takoradi, 0205900338
- Mrs. Juliet Mensah, Head of Marketing - Radio Premier, Takoradi, 0241533565
- Mr. Divine Afenu, Board Member - TTU SRC Excellence Awards, 0204448383
Timeline
Secretary
Imperial Eye Care Centre
01.2023 - Current
Client Service Executive
Radio Premier
01.2021 - 01.2023
Accountant
M-pack Mineral Water
01.2020 - 01.2021
Intern
Radio Premier
09.2018 - 12.2018
Front Desk Attendant
Radio Premier
01.2018 - 01.2020
Higher National Diploma (HND) - Secretaryship and Management Studies
Takoradi Technical University
Skyy Radio School -
Skyy Radio School
West African Senior School Certificate Examination - Business
Methodist Senior High School
Basic Education Certificate Examination -
Good Shepherd Anglican
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