Patrick Garcia
Surrey,BC
Summary
Adept at leveraging data-driven decision-making and strategic forecasting, I significantly enhanced revenue management processes at Kudos Hospitality. My innovative thinking and proactive approach to client relationship building have consistently driven profitability and customer satisfaction. Skilled in diverse property management software and an effective team collaborator, I excel in transforming challenges into opportunities for growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Consultant
Sure Home Stays
10.2022 - Current
- Supervises Hospitality Agents to maintain proficiency in all utilized software platforms.
- Optimized operational guidelines to be more guest-centric.
- Streamlined contractor sourcing process by identifying qualified professionals for specific tasks.
- Analyze revenue data and profit-loss statements on a weekly basis for improved profitability.
- Optimized site content to achieve higher ranking in search results.
- Established consistent interaction channels with partners like vendors and property owners to optimize collaboration.
Group Revenue Manager
Kudos Hospitality
Vancouver, BC
03.2023 - 05.2024
- Ensures financial performance consistency for three different hotel locations: Calgary, Vernon, and Vancouver.
- Developed comprehensive SOP for Front Office operations to standardize processes across multiple properties.
- Utilizes forecasting insights to strategically adjust pricing models.
- Coordinated with OTA market managers to enhance exposure and results.
- Collaborated with hotel GMs to deliver training on campaigns and promotions.
- Implemented systems and tools that improved accuracy of financial reporting related to revenue streams.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Monitored market conditions and competitor activities to inform pricing decisions.
- Conducted research on target markets to determine appropriate pricing strategies and tactics.
- Developed strategies to drive revenue growth and maximize profitability.
Interim General Manager
Kudos Hospitality
Vernon, BC
04.2023 - 07.2023
- Led staffing functions including onboarding initiatives, workforce training programs and supervisory duties.
- Handled and resolved client complaints across multiple channels.
- Coordinated upkeep and repairs for facilities.
- Cultivated a positive work environment promoting staff retention.
Lodge Manager
Mount Engadine Lodge
Canmore, AB
12.2022 - 03.2023
- Oversaw daily operations in guest services, revenue management, housekeeping, and maintenance.
- Managed execution of blocks and procedural efforts.
- Oversaw development of extra-nets and FIT channels/contracts.
- Oversaw financial measures to enhance profitability.
- Maintain clear access for all team members to resort's Emergency Response Plan, OHS policies, procedures, and Employee Manual.
- Leveraged Airbnb platform to expand property listing opportunities.
- Assisted guests with check-in and check-out processes as well as any other inquiries or complaints they may have had.
- Analyzed financial data to monitor performance, identify trends, and suggest cost-saving initiatives.
- Responded to and resolved guest issues or complaints.
Reservations Manager
Canadian Rocky Mountain Resorts
02.2022 - 10.2022
- Coordinates operations to maintain precise details across all lodges and channels.
- Thoroughly understands room rate structures, packages, and classifications.
- Resolved problems occurring in day-to-day operations with bookings, charges, accommodation categories, and surplus reservations.
- Generated insights on promotion success rates and trends aligning with event-driven demand.
- Managed room inventory and optimized revenue management strategies.
- Maintain accurate content across all platforms.
- Assessed competition's rates and conveyed analysis to Director of Sales.
- Oversees group block management, VIP arrangements, and communication to lodges.
- Executed deployment of new Opera Cloud PMS at four company-owned properties.
- Maintained confidentiality of customer information in compliance with privacy regulations.
Front Office Manager
CRMR - Deer Lodge, Lake Louise
04.2021 - 02.2022
- Spearheaded reopening initiatives at Deer Lodge by assembling and mentoring a new Front Office team.
- Delivered structured guidance on operational workflows including mastery of Opera PMS, payment protocols via MPG, and compliance with established procedures.
- Conducted training sessions for GSA's on optimal procedures during all shifts, with an emphasis on Night Audit.
- Directs strategic initiatives to optimize property revenue systems.
- Analyzed property scores for performance evaluation.
- Managed issues with guests promptly, upholding service quality standards.
- Manages and replies to extranet requests, reviews, and reservations across various channels.
- Align staff schedules with projected business needs to guarantee sufficient desk coverage.
- Consistently handled performance challenges to facilitate learning opportunities.
- Created and evaluated protocols to maintain safety during events like power failures or floods.
- Occupational Health and Safety (OH&S)
- Oversaw account audits to confirm correctness of charge allocations before departure.
- Ensures timely completion of biweekly payroll and distribution of gratuity reports.
- Monitored and updated inventory systems for keys, gift items, and other Front Desk supplies.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Orchestrated staff meetings to maintain open communication and quickly address concerns.
Assistant General Manager
Five Guys Burgers & Fries
02.2021 - 04.2021
- Financial and inventory management to minimize COGS
- Training crew members up to be Shift Managers
- Addressed customer dissatisfaction in a timely and professional manner
- Trained crew members and shift managers in opening, mid, and closing duties ensuring that the next shift is set up for success
Front Desk
HI Calgary City Centre
05.2019 - 01.2021
- Assisted in the revision and modernization of policies and procedures for the overall operations
- Supports day to day operations across all departments and conducts necessary trainings for overall efficiency
- Works side by side with the General Manager with regards to rate forecasting and revenue management
- Addresses guests' complaints in a professional manner
- Adjusts and implements rates on respective OTA partners to maximize revenue
- Completes necessary reporting and documentation in a timely manner
Operations Lead (HOSPO Bakers Conference)
SAIT
01.2020 - 04.2020
- Led the Marketing, Conference Operations, and Delegate Services teams in the biggest studentran Hospitality Event in Canada
- Drafted personalized e-mail templates and handwritten thank you cards to be sent out
- Ensured proper set-up, ingress and egress, checking in, and transitioning of speakers, delegates, and students across campus
- Implemented strict timelines by having weekly meetings and briefings with respective supervisors
- Developed and presented the event in classrooms under the School of Hospitality and Tourism to encourage attendance
Barista
Odyssey Coffeehouse
10.2018 - 05.2019
- Creating and maintaining good customer interaction to ensure top quality of service
- Total command and knowledge of menu across the board
- Ensures cleanliness in café is maintained in accordance with Alberta Health Services and café standards
Ad-Sales
ABS-CBN Publishing
03.2016 - 01.2017
- Recognizing new prospects for a potential lead (cold calling)
- Revisiting and maintaining good relationships with dormant accounts
- Created customized decks for clients in coordination with the Marketing Team
- Handled ad-sales for all print and digital titles and entities of the company
- Assists and partakes in event planning for roadshows
Assistant Manager - Reservations and Revenue Management
Club Paradise Palawan
06.2015 - 03.2016
- Directly coordinated with Channel Managers (i.e
- Agoda, Expedia, Booking.com) for new promotions, to optimize and expand new distribution partnerships
- Provided daily, weekly, and monthly reporting
- Processed direct, travel agents, and online reservations in the PMS
- Trained Front Desk and Reservations Agents in proper handling of folios
- Implemented revenue management operations, procedures, and best practices
- Revenue Management to maximize RevPAR and ADR
Assistant Manager - Guest Relations
Discovery Shores
02.2012 - 06.2015
- Company Overview: Boracay
- Operational auditing
- Plan and prepare WOW factors for arriving guests
- Prepare and update daily, weekly, and monthly VIP grids
- Handling guest complaints
- Personalized Service
- Scheduling of staff
- Handling of all VIP's arriving and in-house
- Daily briefings regarding arrivals, in-house, departures, and overall operations
- Boracay
Education
Certified Rooms Division Executive - Hospitality Administration and Management
American Hotel & Lodging Educational Institute
12.2021
Diploma in Hospitality Management - Hospitality Management
Southern Alberta Institute of Technology
Calgary, AB08.2020
Marketing Management -
De La Salle - College of St. Benilde
05.2012
Culinary Arts -
First Gourmet Academy
08.2009
Skills
- Experienced with Diverse Property Management Software
- Revenue Management
- Client Relationship Building
- Service-Driven Mindset
- Innovative Thinking
- Proactive Contributor
- Effective Multi-Tasker
- Night Audit Operations
- Comprehensive Reporting Skills
- Inventory Management
- Project and Operations Management
- Effective Team Collaborator
- Experienced with Microsoft Office Suite
- Personalized Customer Care
- Front Office Administration
- Loss Analysis
- Crisis Resolution
- Account reconciliation
- Strategic forecasting
- Data-driven decision making
- Customer segmentation
- Process improvement
- Sales channel optimization
- Competitor analysis
Volunteer Experience
Operations Lead (HOSPO Bakers Conference), SAIT, 01/01/20, 04/30/20, Led the Marketing, Conference Operations, and Delegate Services teams in the biggest student-run Hospitality Event in Canada., Drafted personalized e-mail templates and handwritten thank you cards to be sent out., Ensured proper set-up, ingress and egress, checking in, and transitioning of speakers, delegates, and students across campus., Implemented strict timelines by having weekly meetings and briefings with respective supervisors., Developed and presented the event in classrooms under the School of Hospitality and Tourism to encourage attendance.
Certification
- Certified Rooms Division Executive, American Hotel & Lodging Educational Institute
- Customer Conflict Management, Arete Safety and Protection Inc.
- CPR, AED, & First Aid Certification, Heart & Stroke
Languages
English
Native/ Bilingual
Filipino/Tagalog
Native/ Bilingual
Timeline
Interim General Manager
Kudos Hospitality
04.2023 - 07.2023
Group Revenue Manager
Kudos Hospitality
03.2023 - 05.2024
Lodge Manager
Mount Engadine Lodge
12.2022 - 03.2023
Consultant
Sure Home Stays
10.2022 - Current
Reservations Manager
Canadian Rocky Mountain Resorts
02.2022 - 10.2022
Front Office Manager
CRMR - Deer Lodge, Lake Louise
04.2021 - 02.2022
Assistant General Manager
Five Guys Burgers & Fries
02.2021 - 04.2021
Operations Lead (HOSPO Bakers Conference)
SAIT
01.2020 - 04.2020
Front Desk
HI Calgary City Centre
05.2019 - 01.2021
Barista
Odyssey Coffeehouse
10.2018 - 05.2019
Ad-Sales
ABS-CBN Publishing
03.2016 - 01.2017
Assistant Manager - Reservations and Revenue Management
Club Paradise Palawan
06.2015 - 03.2016
Assistant Manager - Guest Relations
Discovery Shores
02.2012 - 06.2015
Certified Rooms Division Executive - Hospitality Administration and Management
American Hotel & Lodging Educational Institute
Diploma in Hospitality Management - Hospitality Management
Southern Alberta Institute of Technology
Marketing Management -
De La Salle - College of St. Benilde
Culinary Arts -
First Gourmet Academy
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