PATRICK GAJU
LaSalle,QC
Summary
Dynamic Inventory Specialist at TFI International with a proven track record in data entry and analysis. Enhanced productivity through effective team collaboration and training, while delivering exceptional customer service.
Proficient in Microsoft Excel and skilled in risk assessment, ensuring accuracy and confidentiality in all operations.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
Work History
Inventory Specialist
TFI INTERNATION
09.2024 - Current
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
- Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
- Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
- Scanned documents and saved in database to keep records of essential organizational information.
- Sorted documents and maintained organized filing process.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
Security Officer
Allied Universal Security Services
02.2024 - 09.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Customer Service Cashier
ESSO PROXY
09.2023 - 02.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
Financial Advisor
NEW GLOBAL NETWORK COMMUNICATION
06.2021 - 04.2023
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Established new client relationships by conducting thorough needs assessments during initial consultations.
- Worked closely with insurance providers to assess suitable coverage options tailored to individual client requirements for risk management purposes.
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
- Analyzed clients'' risk tolerance levels, developing customized investment portfolios that aligned with their personal objectives.
- Maintained strict confidentiality of sensitive client information, adhering to company policies and regulations.
- Increased accuracy in verification processes by implementing thorough checks and attention to detail.
Customer Service Representative
RFC STRONG COMPANY LTD
02.2019 - 04.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Bachelor of Science - Civil Engineering
Chhatrapati Shahu Ji Maharaj University
INDIA12-2018
High School Diploma -
GITWE ADVINTIST COLLEGE
RWANDA09-2013
Skills
- Software installation
- Technical support
- Data entry
- Data analysis
- Investment research
- Risk assessment
- Microsoft Excel
- Database management
- Microsoft windows and office
- Navigation software proficiency
- Microsoft SQL
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Inventory Specialist
TFI INTERNATION
09.2024 - Current
Security Officer
Allied Universal Security Services
02.2024 - 09.2024
Customer Service Cashier
ESSO PROXY
09.2023 - 02.2024
Financial Advisor
NEW GLOBAL NETWORK COMMUNICATION
06.2021 - 04.2023
Customer Service Representative
RFC STRONG COMPANY LTD
02.2019 - 04.2021
Bachelor of Science - Civil Engineering
Chhatrapati Shahu Ji Maharaj University
High School Diploma -
GITWE ADVINTIST COLLEGE
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