Patrick Francis
Brampton,ON
Summary
Reliable and professional administrative support specialist with experience in customer service, front-desk operations, and office administration. Skilled in greeting visitors and email communications, scheduling appointments, maintaining records, and supporting daily office operations. Proficient in Microsoft Word, Excel, and PowerPoint, with strong organizational, communication, and interpersonal skills. Known for providing excellent customer service, maintaining a professional environment, and efficiently managing multiple tasks in fast-paced settings.
Overview
14
14
years of professional experience
Work History
Manager
Torchlite
North York, ON
01.2023 - Current
- Proficient in Microsoft Word, Excel, and PowerPoint for creating reports, tracking operational data, managing documentation, and delivering presentations.
- Experienced in invoicing and financial administration, including invoice preparation, payment tracking, record keeping, and resolving billing issues.
- Skilled in staff scheduling and workforce coordination, ensuring adequate coverage, efficient resource allocation, and smooth daily operations.
- Strong ability to communicate and collaborate with facility managers to coordinate maintenance, address operational concerns, and improve service delivery.
- Excellent client, property owner, and stakeholder communication skills, providing updates, resolving concerns, and maintaining positive professional relationships.
Warehouse Leader
Saputo
Vaughan, Ontario
04.2018 - 01.2023
- Oversaw manufacturing and packaging operations, ensuring production efficiency, product quality, and compliance with company standards while coordinating closely with maintenance teams to minimize downtime.
- Managed workforce allocation to support daily production targets, optimize workflow, and maintain smooth operational coverage across shifts.
- Enforced workplace safety compliance by ensuring adherence to safety protocols and regulatory standards in a food production environment.
- Performed warehouse associate duties, including receiving, organizing, and handling inventory, as well as supporting shipping, loading, and general warehouse operations to ensure accurate and timely order fulfillment.
Child and Youth Worker
Alliance Youth Services
Brampton, Canada
01.2015 - 01.2017
- Administered prescribed medications to children and maintained precise, timely documentation of all medication records in accordance with established care procedures, safety regulations, and organizational protocols.
- Provided comprehensive support to immigrant and refugee youth ages 13–24 across the GTA by delivering settlement services, facilitating group programming, and leading health promotion initiatives focused on integration, well-being, and community engagement. Also supported the development and monitoring of peer mentoring relationships between newcomer youth and mentors to encourage positive outcomes.
- Developed and executed outreach plans while coordinating interdisciplinary program planning and partnership development for Alliance Youth Services, an organization supporting children with fetal alcohol spectrum disorder. Responsibilities also included submitting regular program reports, assisting with grant writing, and participating in meetings, trainings, and collaborative service delivery.
Warehouse Supervisor
Debro Steel LP
Brampton, Canada
01.2012 - 01.2014
- Communicated effectively with staff and colleagues while actively supporting smooth daily operations in a fast-paced industrial environment, ensuring tasks were completed efficiently and issues were addressed promptly to maintain workflow continuity.
- Sterilized, prepared, labeled, and packaged industrial metal for distribution, ensuring accurate documentation of customer information, work order numbers, quantities, and pick order details while maintaining quality and compliance standards.
- Operated pendent-controlled overhead cranes and bridge cranes frequently to handle materials safely and efficiently; worked within unionized environments, including CAW and CEP, supporting industries such as manufacturing, construction, material handling, resale, and metal fabrication.
Education
Certificate -
UMAB- Understand And Managing Aggressive Behaviour
Ottawa, ON11-2025
Audio Engineering and Production -
Metal Works Institute
Mississauga, ON06-2016
Protection and Investigation - Customs
Niagara College
Welland, ON05-2013
Student Engagement and Leadership -
Niagara College
Welland, ON05-2013
Skills
- Safe Management Training and Development
- Quality Assurance Measure Training
- Proficient in Microsoft Word, Excel, and PowerPoint, Canvas, Adobe, Gmail tools,
- Scheduling Management and Administration
- Customer Service and Interpersonal Skills
- Expense and invoicing processes
- Workplace Hazardous Material Information System (WHMIS) training
- Planning and implementation
- Cultural awareness
- Warehouse operations
Timeline
Manager
Torchlite
01.2023 - Current
Warehouse Leader
Saputo
04.2018 - 01.2023
Child and Youth Worker
Alliance Youth Services
01.2015 - 01.2017
Warehouse Supervisor
Debro Steel LP
01.2012 - 01.2014
Certificate -
UMAB- Understand And Managing Aggressive Behaviour
Audio Engineering and Production -
Metal Works Institute
Protection and Investigation - Customs
Niagara College
Student Engagement and Leadership -
Niagara College