PATRICK FOFIE
Montreal,QC
Summary
Proven housekeeping professional with extensive experience at Best Western Plus Hotel, adept in maintaining high standards of cleanliness and guest satisfaction. Skilled in chemical handling and guest relations, consistently ensuring safety and comfort. Demonstrated ability to improve efficiency and resolve complaints, enhancing overall guest experience. Collaborates effectively with teams to achieve superior service outcomes.
Overview
16
16
years of professional experience
Work History
Hotel Housekeeper
Best Western Plus Hotel, Beach Road.
Accra, Ghana.
09.2018 - 08.2023
- Reported damages, maintenance problems, safety issues, and potential hazards to management.
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home.
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
- Responded to customer inquiries and resolved complaints to increase satisfaction.
- Observed proper keys and key card control procedures to provide security, protection and privacy of guests.
- Gathered dirty laundry in rooms to arrange for pickup to laundromat.
- Kept logs of cleaning activities to enable tracking history and maintain accurate records.
- Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
Classroom Teacher
MARBS International School, Tema
Accra, Ghana
09.2010 - 07.2012
Housekeeping Room Attendant
Royal Beach Hotel, Labadi.
Accra, Ghana.
09.2007 - 07.2010
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Responded to requests from patrons for linens and toiletries.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
Education
Bachelor Degree Educational Psychology - Mathematics
University of Cape Coast (UCC)
Ghana09.2017
Skills
- Bed making proficiency
- Cleaning techniques
- Bathroom cleaning proficiency
- Room turnover
- Chemical handling knowledge
- Safe Chemical Handling
- Guest Relations
- Safety Monitoring
- Supply Management
- Floor care techniques
- Laundry expertise
- Housekeeping
- Time Management
- Customer Service
- Sweeping and Mopping
- Guest Service and Support
- Professional and Courteous
- Computerized Maintenance Management
- Data Entry
- Building Maintenance
- Problem-Solving
- Attention to Detail
- Problem-solving abilities
- Excellent Communication
- Team Collaboration
Languages
English
Professional Working
Timeline
Hotel Housekeeper
Best Western Plus Hotel, Beach Road.
09.2018 - 08.2023
Classroom Teacher
MARBS International School, Tema
09.2010 - 07.2012
Housekeeping Room Attendant
Royal Beach Hotel, Labadi.
09.2007 - 07.2010
Bachelor Degree Educational Psychology - Mathematics
University of Cape Coast (UCC)