Patrick Figueiredo

• Performed variety of clerical and administrative duties pertaining to on-site support.
• Collaborated with engineering and product teams to identify and rectify recurring technical issues.
• Resolved complex technical problems through root cause analysis techniques.
• Installed and performed minor repairs to hardware, software or peripheral equipment.
• Configured, maintained, and monitored computer systems for optimal performance.
• Collected, analyzed and reported on data for use in operational planning.
• Configured and installed hardware and software solutions to meet organizational needs.
• Managed ticketing system to track, prioritize, and resolve customer support requests.
• Maintained positive working relationship with fellow staff and management.

• Provided excellent customer service.

• Developed customer service protocols.

• Delivered friendly and courteous customer service.