PATRICK DUSENGE
Victoria,BC
Summary
I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A detail-oriented team player with strong organizational skills. with the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Programme Operations Executive
ICDL Africa
03.2015 - 09.2020
- Directed and overseen the annual budgeting process for ICDl Africa
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
- Processed timesheets for direct reports across ICDl Centres
- Executed order processing/fulfillment and followed up all the incoming payments
- Monitored operational performance of internal and external service providers.
- Defined KPIs for shipping, inbound logistics, and returns.
- Analyzed financial data to optimize budget allocation.
- Implemented visitor management system to foster positive visitor experience and minimal disruption for employees.
- Resolved client disputes, maintaining strong relationships and customer satisfaction.
- Negotiated contracts with vendors, securing favorable terms for the company.
- Conducted thorough risk assessments for new software releases to mitigate potential impacts on user experience.
- Developed strategic plans to enhance business growth and profitability.
Marketing & Communication Executive
ICDL Africa
01.2018 - 09.2020
- Managed the marketing materials and budget for the ICDL Africa accredited Test Centres across Africa
- Collaborated with cross-functional teams to ensure consistent brand messaging and user experience
- Trained team members on best practices in digital marketing, public relations, and crisis management
- Generated qualified leads through targeted email campaigns that featured personalized content based on consumer insights and preferences.
- Coordinated cross-functional teams to execute integrated marketing campaigns, achieving desired results on time and within budget constraints.
- Established strategic partnerships with industry influencers to expand market reach and drive brand awareness.
Senior Quality Executive
Revolut Business Z.p.o
10.2020 - 01.2023
- Monitored all the quality and compliance of all sales interactions
- Fostered timely resolution of Quality compliance investigations
- Applied regulatory compliance knowledge and quality expertise to implement process improvements
- Assisted in development of quality management systems and documentation.
- Championed adoption of advanced quality management tools and software platforms for enhanced data analysis and reporting capabilities.
- Improved product quality by implementing rigorous testing procedures and quality control measures.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
Internal Business Partner
NFT Consult
09.2013 - 02.2015
- Supported the liaison activities between NFT Kigali with potential leads
- Resolved client disputes, maintaining strong relationships and customer satisfaction
- Negotiated contracts with vendors, securing favorable terms for the company
- Developed strategic plans to enhance business growth and profitability.
- Mentored junior staff members, equipping them with the skills needed to excel in their roles.
- Assisted in recruiting, hiring and training of team members.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Raised property accuracy and accountability by creating new automated tracking method.
Customer Service Executive
UAP Insurance
01.2012 - 08.2013
- Coordinated the internal filing and case creations with underwriter's departments
- Identified areas of deficiency and implemented retention strategies to mitigate issues
- Assessed customer needs using extensive strategic reviews of account data and summary reports.
- Coached and mentored junior team members, contributing to their professional growth and development.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained new personnel regarding company operations, policies and services.
- Created and maintained detailed database to develop promotional sales.
Carwash Attendant (Part Time)
Private
04.2024 - 04.2024
- Ensured the car wash bay and area is clean and all spills are cleaned up quickly
- Vacuumed, cleaned and maintained vehicle interiors including dashboards, consoles, carpets and car seats
- Handled money transactions and operated a cash register.
Maintenance Technician (Part time)
Wydham
04.2024 - 07.2024
- Applied intermediate working knowledge maintenance HVAC, electrical, plumbing and repairs
- Completed daily inspection and maintenance checklists
- Handled chemicals and solutions according to environmental and safety rules.
Home Support Worker (Part time)
Private Residence
05.2024 - 08.2024
- Performed housekeeping tasks, such as laundry, washing dishes, and vacuuming
- Helped to organize a client's schedule and plan appointments
- Assisted clients in their daily personal tasks, such as bathing or dressing.
Education
Master of Arts - International Business & Management
WSB Akademia
Krakow, Poland07.2022
Bachelor of Arts - International Relations And Diplomacy
ULK
Kigali, Rwanda12.2014
Skills
- Leadership Development
- Financial Management
- Crisis Management
- Business Administration
- Negotiation & Integrity
- Case Management
- Business Planning
- Communication
- Strategic business planning
- People and Culture
- Attention to detail
Certification
- Standard First Aid with Level C CPR/AED/ Food Safe
- ICDL (International Computer Driving License)
Digitalliteracy
- Google Monitoring Strata - Website Developer
- Campaign Monitor & Kplace
- Navision Finance
- CRM & Sales Force
- SAP & Office 365
Languages
English
French
Swahili
Timeline
Home Support Worker (Part time)
Private Residence
05.2024 - 08.2024
Carwash Attendant (Part Time)
Private
04.2024 - 04.2024
Maintenance Technician (Part time)
Wydham
04.2024 - 07.2024
Senior Quality Executive
Revolut Business Z.p.o
10.2020 - 01.2023
Marketing & Communication Executive
ICDL Africa
01.2018 - 09.2020
Programme Operations Executive
ICDL Africa
03.2015 - 09.2020
Internal Business Partner
NFT Consult
09.2013 - 02.2015
Customer Service Executive
UAP Insurance
01.2012 - 08.2013
Master of Arts - International Business & Management
WSB Akademia
Bachelor of Arts - International Relations And Diplomacy
ULK
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