Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Patrick Donald

Barrie,ON

Summary

Accomplished leader with extensive experience at Canadian Tire, adept in enhancing customer satisfaction and streamlining operations. Skilled in team motivation and problem resolution, holding long-term certifications in forklift and scissor lift operation. Proven track record of fostering strong customer relations and improving service quality through effective management and training.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant Manager, Auto Service

Canadian Tire
11.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.

Automotive Supervisor

Canadian Tire
09.2017 - 11.2022
  • Enhanced overall safety in the workplace through regular inspections and employee training sessions.
  • Fostered effective teamwork through consistent coaching, mentoring and motivation of team members.
  • Explained estimates and determined repair timelines to manage customer expectations.
  • Onboarded new employees with training and new hire documentation.
  • Determined customer needs by asking relevant questions and listening actively to responses

Retail Supervisor

Canadian Tire
09.2015 - 09.2017
  • Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
  • Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
  • Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
  • Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
  • Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
  • Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.

Education

High School Diploma -

SCDSB Adult Learning Centre - Barrie Campus
Barrie, ON
04.1995

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Customer rapport
  • Problem Resolution
  • Forklift operator certification for 11 years
  • Scissor lift operator certification for14 years
  • Fall arrest certification for 14 years
  • First Aid certification for 36 years

Languages

English
Full Professional

Certification

  • Leadership Essentials, Canadian Tire - 2022

Timeline

Assistant Manager, Auto Service

Canadian Tire
11.2022 - Current

Automotive Supervisor

Canadian Tire
09.2017 - 11.2022

Retail Supervisor

Canadian Tire
09.2015 - 09.2017

High School Diploma -

SCDSB Adult Learning Centre - Barrie Campus

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Patrick Donald