Patrick-Devonte Thompson
Summary
Adept at fostering customer relationships and resolving complaints, I significantly enhanced customer retention at EZS Transportation Inc. My expertise in Customer Relationship Management and strong interpersonal skills led to positive outcomes, demonstrating a commitment to excellence and team collaboration. Achieved notable improvements in service quality, underlining my ability to manage challenging situations effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Logical critical thinking, bringing 10+ years of experience consistently enhancing customer satisfaction. Poised when communicating with customers and vendors, analyzing and resolving complex issues and documenting accurate notes of account interactions. Versatile professional comfortable working in high-volume, high-stress environment.
Overview
10
10
years of professional experience
Work History
Customer Service Executive
EZS Transportation Inc
02.2020 - 03.2024
- Resolved customer complaints professionally, demonstrating empathy while finding solutions that met their expectations.
- Handled cash transactions for COD deliveries responsibly, maintaining accurate records and safeguarding company assets.
- Managed time effectively by prioritizing tasks based on urgency and importance, maximizing daily productivity levels without compromising quality standards set forth by the company policy guidelines.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
Delivery Specialist
El-Shaddai Trucking Inc
10.2016 - 01.2020
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Assisted in training new hires for successful integration into the team while sharing best practices on safe driving techniques and effective route planning strategies.
- Ensured the safety of delivered items by properly securing and handling packages during transport.
- Conducted thorough pre-and post-trip inspections of vehicles to guarantee compliance with safety regulations and prevent potential issues on the road.
- Delivered packages to customer doorsteps and business offices.
Delivery Assistant
El-Shaddai Trucking Inc
06.2014 - 10.2016
- Assisted in loading and unloading trucks, ensuring safe transportation of goods.
- Ensured proper handling of packages, preventing damages during transit.
- Filled out load paperwork and DOT-mandated log books.
Education
High School Diploma -
Fletcher's Meadow Secondary School
Brampton, ON06.2012
Skills
- Team Collaboration
- Customer Engagement
- Customer Relationship Management
- Complaint Handling
- Customer Needs Assessment
- Team training and development
- Issue Escalation
- Understanding Customer Needs
Languages
English
Full Professional
Timeline
Customer Service Executive
EZS Transportation Inc
02.2020 - 03.2024
Delivery Specialist
El-Shaddai Trucking Inc
10.2016 - 01.2020
Delivery Assistant
El-Shaddai Trucking Inc
06.2014 - 10.2016
High School Diploma -
Fletcher's Meadow Secondary School
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