Patrick Delos Reyes
Niagara Falls,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Sales And Photography
DEI
04.2023 - Current
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Game Keeper
Game Zone
02.2023 - 04.2023
- Organize Games for guest
- Ensure all games systems are well maintained and organize
- Assist in guest inquiries within the vicinity
- Provide exciting games
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
House Men
Marriott
10.2022 - Current
- Disposed of trash and recyclables each day to avoid waste buildup.
- Refilled par stock of guest amenities and supplies in each housekeeping storage area.
- Gathered linen supplies and organized linen closets for prompt room restocking.
- Kept building entryway glass clean and polished for professional presentation.
- Answer to guest house calls and bring them necessary items
- Dispose perimeter garbage of house
- Ensure cleanliness in lobby area
- Clean mop wipe back of house
- Vacuum all function rooms such ballroom and other office for guest to use
- Assist in directing parking for guest
Customer Care Representative
Legato Health Technologies
09.2020 - 08.2022
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provide claim information over phone
- Communicate and or connect to different department
- Subject matter expert for team operations as well as handling and assisting new class
- Assisting with customer complaints
- Acting as 2nd tier customer care for handling difficult customers such as customers requesting for higher level management
- Provide coaching feedback for fellow colleagues and new hires
- Documentation of end of workday call logs and operation task daily
- Navigated multiple computer systems and applications to find information.
- Communicated with clients regarding account services, statements, and balances.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
- Resolved concerns with products or services to help with retention and drive sales.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Bachelor of Science - International Business
Niagara College
Niagara-on-the-Lake, ON06.2024
Bachelor of Science - Nursing
Olivarez College
Manila Philippines04.2011
Skills
- Microsoft Office
- Customer Correspondence
- Good Judgment
- Written and Oral Communications
- Livechat Messaging
- Hospitality Management
- Custodial Services
- Facility Maintenance and Repair
- Photo Processing
- Customer Experience
- Digital Marketing
Play different sport activities driving playing video games music movie
Love to indulge in different sort activities such as basketball swimming bowling billiards table tennis.
Plays video games mostly handheld games
Loves going on long road trip
Go on an adventure finding different foods to try
Regularly do exercise
Timeline
Sales And Photography
DEI
04.2023 - Current
Game Keeper
Game Zone
02.2023 - 04.2023
House Men
Marriott
10.2022 - Current
Customer Care Representative
Legato Health Technologies
09.2020 - 08.2022
Bachelor of Science - International Business
Niagara College
Bachelor of Science - Nursing
Olivarez College
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