EMMANUEL ASAMOAH
Fort McMurray,AB
Summary
Efficient Human Resources Assistant performs variety of clerical and technical support services for HR department. Supports pre-employment, staffing and on-boarding processes and troubleshoots issues to meet company needs. Exhibits high level of discretion to handle sensitive and confidential information. Human Resources Assistant with passion for performing support duties and process work within HR department. Skilled at multitasking, handling appointments, organizing and preparing reports and logs. Follows procedures and applies HR knowledge to accomplish tasks and duties.
Overview
5
5
years of professional experience
Work History
Logistics Clerk
WS Audiology
Burlington, ON
02.2024 - Current
- Maintained and updated inventory records, including receipts and shipments of goods.
- Monitored freight costs to ensure accuracy and compliance with budget requirements.
- Conducted regular stock checks to identify discrepancies between physical stock levels and computer-generated reports.
- Organized efficient delivery routes for drivers based on customer needs.
- Processed orders by entering data into the computer system accurately and promptly.
- Created reports regarding current inventory levels, order status, delivery times.
Production Worker
GRACIOUS LIVING
Vaughan, ON
02.2023 - 12.2023
- Loaded and unloaded delivery trucks with pallet jacks and hand carts.
- Inspected product quality prior to packaging and shipment.
- Assisted in setting up production lines for manufacturing processes.
- Maintained inventory of raw materials, tools, parts, supplies, and finished goods.
- Performed minor repairs on machinery as needed.
- Followed safety protocols while operating machines and equipment.
- Monitored production line operations to ensure efficiency and accuracy.
- Reported any issues to supervisor immediately for resolution.
- Cleaned up work area at end of shift to maintain safe working environment.
- Organized storage areas for efficient retrieval of items when needed.
Human Resources Assistant
Vital Days Investment
Ghana, Accra
06.2021 - 06.2022
- Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
- Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
- Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.
- Developed recruitment strategies to attract qualified candidates for open positions.
- Conducted exit interviews with departing employees to gather feedback about their experience with the organization.
Customer Service Representative
Access Bank Plc
Accra, Ghana
08.2019 - 05.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Education
Bachelor of Arts - Banking And Finance
University of Professional Studies
Accra, Ghana08.2017
Skills
- Compensation/Payroll
- Mediation Expertise
- Communication Management
- Personnel Records Maintenance
- Talent Management
- Employee Relations
- Benefits Administration
- HR Policies
- Maintaining Files
- Labor Agreements
- Business Administration
- Employee Onboarding
- Team Player
- Talent Recruitment
- Computer Literacy
- Understanding of HR Policies
- Word Processing
- Recruitment
- Administrative Support
- Human Resources Support
- Mail Handling
- New Hire Orientation
- Effective Planning
References
References available upon request.
Timeline
Logistics Clerk
WS Audiology
02.2024 - Current
Production Worker
GRACIOUS LIVING
02.2023 - 12.2023
Human Resources Assistant
Vital Days Investment
06.2021 - 06.2022
Customer Service Representative
Access Bank Plc
08.2019 - 05.2021
Bachelor of Arts - Banking And Finance
University of Professional Studies
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