Patrick Crispin
Blackfalds,AB
Summary
Dynamic leader with proven expertise in operations management and customer relationship management, honed at AmPm Vapes and Essential Coil Well Services. Excelled in enhancing customer satisfaction and team performance through effective problem-solving and team leadership. Skilled in leveraging computer skills for streamlined operations, achieving significant improvements in productivity and service delivery.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Manager
AmPm Vapes
Sylvan Lake, AB
06.2016 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Truck Driver
Laytec Oilfield Services
Lacombe, AB
03.2017 - 08.2018
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
- Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
- Safeguarded cargo integrity by regularly checking load securement during transport and promptly addressing any issues that arose.
- Optimized vehicle performance by diligently monitoring and addressing any maintenance issues, prolonging the truck''s lifespan and reducing costly repairs.
- Streamlined trip logs, expense reports, and other paperwork to ensure accurate records were maintained for compliance purposes.
- Fastened chains, straps, covers, and binders to secure load during transit.
Lead Operator
Essential Coil Well Services
Red Deer, AB
07.2011 - 03.2016
- Assigned tasks to team members based upon individual strengths and experience, realizing productivity and workflow improvements.
- Fostered a positive work environment, promoting open communication among team members to address concerns or suggestions for improvement.
- Supported management decision-making by compiling operational and production data into daily logs.
- Established strong working relationships with colleagues from different departments to facilitate collaboration and information sharing across functional areas.
- Reduced downtime by proactively identifying potential issues and performing routine maintenance checks.
- Extended life of equipment and maintained consistent performance with regular cleaning, lubrication and basic maintenance.
- Served as a subject matter expert, providing guidance and assistance to junior operators in troubleshooting equipment malfunctions.
- Increased product quality by establishing rigorous inspection protocols and addressing any defects promptly.
- Provided on-the-job training to newly hired workers and team members.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Worked outside in all weather conditions.
- Maintained organized work area by cleaning and removing hazards.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Operations Management
- Sales Techniques
- Sales management
- Product Management
- Customer Service
- Computer Skills
- Problem-Solving
- Customer Relationship Management
Certification
Journeymen Wellhead Boom Truck
Class 1
All previous tickets are expired
Timeline
Truck Driver
Laytec Oilfield Services
03.2017 - 08.2018
Manager
AmPm Vapes
06.2016 - Current
Lead Operator
Essential Coil Well Services
07.2011 - 03.2016
Journeymen Wellhead Boom Truck
Class 1
All previous tickets are expired