Patrick Cowie
Delta,ON
Summary
With a proven passion for sales and finance, I would like to further pursue my career where I can push myself to set and achieve both personal and professional goals in sales, and customer service while continuing to grow my client base and skill set in the customer service industry.
With over 20 years of experience in sales and management, I offer the following:
Proven ability to provide outstanding customer sales, service, and aftercare to my clients
Experienced with leading sales teams to achieve significant revenue growth and customer acquisition. Utilizes strategic planning and effective communication to guide teams and meet targets. Track record of fostering strong client relationships and adapting to dynamic market conditions for sustained success.
Overview
27
27
years of professional experience
Work History
Sales Manager
Leons Furniture
09.2024 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
Automotive Sales Consultant
Petrie Ford
05.2024 - 09.2024
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Developed strong relationships with customers for repeat business and referrals.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
Automotive Sales and Financing Representative
Chiasson Ford
04.2013 - 03.2024
- Demonstrated ability to work as a productive team member while being responsible for my own time management and daily production objectives
- Often being first in command in the absence of the dealership owner/operator
- Developed, maintained, and exceeded both personal and dealership sales objectives
- Acquired the knowledge required to complete all aspects of a sale from beginning to end
- Responsible for client building, advertisement, sales, financing, and delivery
- Assisted in the wholesale process working alongside wholesale vendors
- Completed several training courses each year to keep up with industry sales and financial standards and current Ford and competitor vehicles
Licensed Mortgage Agent & Sales Representative
Dominion Lending
02.2009 - 10.2015
- Maintained strict confidentiality while dealing with clients personal and financial information under strict guidelines of the Privacy Act
- Negotiated favorable mortgage terms with lenders, resulting in lower interest rates and fees for clients.
- Participated in community events as a representative of the company, promoting brand awareness and generating leads within the local market area.
- Provided thorough explanations of various mortgage products to clients, assisting them in selecting the best option for their needs.
- Consistently met or exceeded sales targets through proactive client outreach and exceptional customer service.
Supervisor Offline Consumer & Business Credit/ Activations Department
Star Tek Canada Services Ltd.
11.2003 - 01.2013
- Responsible for the daily operations and management of teams from 35-300 call center representatives, while ensuring all policies and procedures were followed as per the standard of care set out by T-Mobile
- Executed daily reports for the client, senior operations management team, employee payroll and annual reviews
- Responsible for ensuring confidentiality of both public and business accounts for T Mobile customers
- Evaluated staff performance and provided coaching to address inefficiencies.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Assistant Manager Narcotics and Controlled drugs department
Trent Pharmaceutical Distributor
01.1998 - 07.2003
- Worked directly with chief executive officer, and all senior management under strict guidelines of the Food and Drug Act to maintain registry files required by the College of Pharmacists and Health Canada
- Excelled in training all employees in the Quebec and Ontario Narcotics departments and fleet staff
- Co-ordinated service distribution routes, ensuring accurate and timely product delivery
Education
OSSD -
Regiopolis Notre Dame
Kingston, ONAutomotive certification course - Omvic
Georgian College
Toronto, ON01.2013
Mortgage agents course - Finance
Seneca College
Toronto, ON01.2009
Skills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Motivational skills
- Sales strategy development
- Positive and upbeat
- Sales reporting
- Sales coaching
Training
- WSIB Ontario work specific training course
- Soft skills management training
- Leadership training courses
Volunteering
• Leader with Perth Road Scouts Canada
• Operation Red nose 2007 & 2008
Timeline
Sales Manager
Leons Furniture
09.2024 - Current
Automotive Sales Consultant
Petrie Ford
05.2024 - 09.2024
Automotive Sales and Financing Representative
Chiasson Ford
04.2013 - 03.2024
Licensed Mortgage Agent & Sales Representative
Dominion Lending
02.2009 - 10.2015
Supervisor Offline Consumer & Business Credit/ Activations Department
Star Tek Canada Services Ltd.
11.2003 - 01.2013
Assistant Manager Narcotics and Controlled drugs department
Trent Pharmaceutical Distributor
01.1998 - 07.2003
OSSD -
Regiopolis Notre Dame
Automotive certification course - Omvic
Georgian College
Mortgage agents course - Finance
Seneca College
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