Dynamic Analytics Manager with extensive experience in sales operations and data-driven decision-making. Proven ability to enable significant sales, with a track record of analyzing 1,119 sites, contributing to over $100M in sales. Adept in leading both permanent and project-based teams with a focus on training development and operational efficiency. Experienced in representing the company at seminars and trade shows, enhancing client engagement and company value proposition.
Overview
9
9
years of professional experience
Work History
Analytics Manager
National Carwash Solutions
02.2021 - Current
Enabled over $100M in sales through analysis of 1,119 car wash sites, providing key data insights to drive customer decisions and enhance confidence
Designed standardized protocols for data collection, creating cohesive database input guidelines to streamline intelligence retrieval and exploitation.
Derived forward-looking insights from ongoing analytics projects to offer predictive intelligence for ongoing business decision-making.
Combined remotely-collected and on-site data acquisition to generate unified geographic mapping information.
Permanently manage a team of 2, focusing on data analysis and operational improvement
Recently led project team of 7 in developing and launching internal sales portal, significantly improving sales process efficiency
Conducted comprehensive training for sales team of 25 and provided ongoing 1-on-1 training to approximately 50 sales team members
Actively participated in seminars and trades hows, providing customer-facing demos that significantly enhanced value proposition of choosing NCS as their preferred carwash business partner
Implemented and trained various business units on NCS tech stack, ensuring operational consistency and accuracy
Achieved 300% increase in site analysis production over 2.5 years, showcasing exceptional process optimization skills
Participated in budgetary planning for Sales Operations and Enablement department for 2024, aligning financial strategies with business goals.
Project Manager
FuneralTech
03.2019 - 02.2021
Developed over 150 customized websites and payment tools, showcasing technical and project management skills
Provided detailed project status updates to stakeholders and executive management.
Planned, designed, and scheduled phases for large projects.
Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Modified and directed project plans to align with organizational needs and goals.
Sales Administrator
Milborne Group
01.2018 - 03.2019
Monitored market conditions and customer trends to adjust strategies for sales optimization
Established and improved workflow processes, enhancing team productivity and effectiveness
Maintained accurate financial records through diligent tracking and reconciliation of expenses.
Attended sales training camp and brought best practices leadership back to company.
Met with clients, delivering presentations, and educating on product and service features and offerings.
Sales Consultant
Cellcom Communications
05.2015 - 04.2018
Collaborated with the sales team to achieve targets, consistently meeting or exceeding quotas
Conducted product demonstrations, establishing new customer accounts through effective communication and service.
Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Maximized customer retention by resolving issues quickly.
Stayed knowledgeable on latest Bell innovations and technological advancements through continuous training.
Education
Bachelor of Arts - International Development
University of Guelph
Guelph, ON
04.2016
Skills
Data Analysis & Reporting
Sales Management & Strategy
Team Leadership & Training
Process Improvement & Standardization
Website Design & SEO
Financial Management & Budget Planning
Customer Relationship Management
Resource Allocation
Operational Efficiency
Process Knowledge
Lead Identification
Customer Engagement
Data Mapping
Data Review
Documentation Workflows
Data Cleaning
Additional Information
Fee Fighters (Volunteer)
Co-founder and operator of a volunteer service providing assistance in reducing telecommunications bills for friends and family, leveraging in-depth industry knowledge acquired during tenure at Bell.
Expertise in navigating complex telecommunications sales processes and marketing strategies, utilizing this knowledge to identify cost-saving opportunities for clients.
Dedicated to promoting ethical practices within the Canadian telecommunications industry, demonstrating strong integrity and a commitment to community service.
Career Objective
Eager to leverage my entrepreneurial spirit, results-driven approach, and practical sales and analytics expertise in a leadership role. Committed to driving growth and innovation through strategic, data-driven approaches.