Summary
Overview
Work History
Education
Skills
Timeline
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Patrick Cohen

Montreal,QC

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

16
16
years of professional experience

Work History

Retail/ Wearhouse Manager

Groupe Imperial Skai (Maskamode.com)
11.2008 - Current
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
  • Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
  • Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.

Customer Service Specialist

Bell Mobility
03.2007 - 11.2008
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Education

High School Diploma -

Weston High School
Montreal, QC
06.2004

Some College (No Degree) -

College Cdi
Montreal

Skills

  • Reporting
  • Financial Tracking
  • Budget Adherence
  • Budget Preparation and Management
  • Daily Operations Management
  • Collaborative Team Work
  • Data Interpretation
  • Quality Management
  • Customer Care
  • Utilization Improvements
  • Profit and Loss Management
  • Billing and Invoicing

Timeline

Retail/ Wearhouse Manager

Groupe Imperial Skai (Maskamode.com)
11.2008 - Current

Customer Service Specialist

Bell Mobility
03.2007 - 11.2008

High School Diploma -

Weston High School

Some College (No Degree) -

College Cdi

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Patrick Cohen