Patrick Clowater
Quispamsis,NB
Summary
Proven leader at Loblaws Superstore, adept in inventory control and team building, significantly enhancing customer satisfaction and operational efficiency. Skilled in mentoring staff and optimizing stock rotations, I've driven sales growth and reduced shrinkage, showcasing exceptional problem-solving and customer service abilities.
Overview
25
25
years of professional experience
Work History
Assistant Store Manager
McDonalds
06.2023 - 06.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Produce Manager
Loblaws Superstore
05.2021 - 05.2023
- Trained and supervised produce staff for optimal performance and adherence to company policies.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.
- Managed product rotation to minimize waste, optimizing freshness and quality of available goods.
- Coached and mentored new team members.
- Assisted customers with produce questions.
- Conducted regular inventory audits, addressing discrepancies and minimizing shrinkage due to theft or spoilage.
- Maintained safety standards throughout the department, ensuring compliance with local regulations and company policies.
- Implemented effective merchandising techniques, leading to increased visibility of seasonal items and specialty products.
- Maintained produce area and kept produce storage area clean and sanitary.
Night Crew Manager
Loblaws Superstore
02.2011 - 05.2021
- Optimized workflow efficiency with strategic delegation of tasks among team members based on individual strengths.
- Ensured efficient utilization of store equipment and resources by performing routine maintenance checks and coordinating necessary repairs.
- Increased customer satisfaction by addressing concerns promptly and professionally, ensuring a positive shopping experience.
- Developed strong relationships with suppliers, leading to improved delivery times and better stock availability.
- Conducted regular performance evaluations for team members; identifying areas for improvement and recommending appropriate courses of action.
- Enhanced team productivity by implementing efficient scheduling and task distribution strategies.
- Streamlined processes for stocking shelves, resulting in decreased product spoilage and waste.
- Monitored product expiration dates diligently, rotating stock to ensure freshness while minimizing losses due to spoilage or returns.
- Facilitated clear communication between night crew members and day staff, ensuring seamless handover of responsibilities each morning.
- Contributed to increased sales performance by effectively managing promotional displays and signage during overnight shifts.
- Implemented safety protocols to minimize workplace accidents, promoting employee well-being and adherence to regulations.
- Collaborated with other department managers to develop cross-functional solutions for improved store operations.
- Managed nightly truck shipments receipt process; unloading merchandise efficiently while verifying order accuracy against invoice documentation.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Created nightly shift task lists to assign duties to each employee.
- Trained and mentored new and existing staff to achieve best practices.
General Merchandise Assistant Manager
Loblaws Superstore
08.1999 - 02.2011
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Streamlined merchandise ordering processes, reducing lead time for stock replenishment.
- Managed daily operations for smooth workflow and maintained a well-organized store environment.
- Reduced shrinkage rates by monitoring security measures and implementing loss prevention strategies.
- Organized seasonal merchandising initiatives to drive sales growth during peak periods.
- Handled escalated customer issues effectively, resulting in improved loyalty scores.
Education
Rothesay High School
Rothesay, NBSkills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Inventory Control
- Time Management
- Team Building and Leadership
- Stock management
- Upselling and Cross Selling
- Mentoring and Coaching
- Stock Rotations
Languages
English
Professional Working
Timeline
Assistant Store Manager
McDonalds
06.2023 - 06.2024
Produce Manager
Loblaws Superstore
05.2021 - 05.2023
Night Crew Manager
Loblaws Superstore
02.2011 - 05.2021
General Merchandise Assistant Manager
Loblaws Superstore
08.1999 - 02.2011
Rothesay High School
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