Patrick Clancy

Dispatch Supervisor

Reimer Express

03.1993 - 02.2005

Directed dispatching, routing, and tracking of 30 fleet vehicles.
Supervised team of 10 employees and provided training focused on maximizing overall performance.
Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
Determined number of man hours required to complete assignments after reviewing scope of each project.
Managed 2 dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity.
Maintained updated and detailed records of calls in physical and electronic database.
Maintained meticulous employee records to accurately track attendance and productivity.
Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
Optimized routes through careful planning, realizing cost savings for company.
Analyzed project and vendor data and compiled information into presentations for internal purposes.
Analyzed customer feedback and provided solutions to improve customer service.
Closely monitored dispatch board to triage and prioritize over daily calls.
Sent out drivers to assist hourly callers based on locations, needs and worker availability.
Processed invoices and payments for dispatched orders to provide proof of transaction.
Minimized cost of operations by optimizing routes for drivers to align with budget.
Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
Generated reports to track deliveries and maintain proper records and documentation.
Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.